In Perspective: The U.S.-Mexico Border

by Dr. Arnold Maltz

My first academic position was at New Mexico State University in 1991. On my first day there, I was shown a plan to improve border crossing operations from Mexico to the United States. I’ve been involved in Mexico-U.S. issues ever since. Since I study transportation and logistics issues, I initially spent considerable time understanding, explaining… [More]

Managing Conflict: A State of Understanding

by R.W. Burke

I’ve had thousands of conversations with managers in recent years, and in almost every one of them, a manager is struggling with trying to change behavior — his own or someone else’s. And it’s usually someone else’s. The struggle with that behavior is mostly caused by the lack of understanding of it. Too many of… [More]

The Surprising Truth about Humans and Artificial Intelligence

by Paddy Lawton

Artificial intelligence is not new but, suddenly, everyone seems to be talking about it. We have hit an inflection point with computing power and data that is finally allowing for commercial applications of this technology, and that’s what all the excitement is about. It’s only going to get faster and better from here on out.… [More]

Leadership Power in Listening

by Deb Gabor

As a brand strategist, author and public speaker, I rely upon my voice and storytelling ability to make a living. I’ve observed that my interpersonal communication style is less 1:1 and more “broadcast” in nature. I get in a room full of people, position myself directly in the center, and hold court. At a leadership… [More]

What Corporate Social Responsibility Looks Like in AZ

by Helene Tack

What pops into people’s heads when “corporate social responsibility” is mentioned? Most likely it is a large company with happy employees, in a building with sleeping pods in the breakroom, engaged managers who create a fun environment for their team, and a lengthy list of how the business acts in an environmentally friendly way. What… [More]

Healthcare Fallout on Small Business

by Andrew Cavenagh and Farrell Quinlan

Employers Need a Stable Individual Insurance Market by Andrew Cavenagh The Affordable Care Act’s (Obamacare) health insurance exchanges are poised to collapse. By 2018, nearly 40 percent of all counties nationwide are expected to have only one insurer participating in the exchanges. More insurers are expected to leave the exchanges in the coming weeks. Tens… [More]

When a Business’s Reputation Is on the Line

by Robin L. Lawton

Whatever happened to the attitude that “the customer is always right”? The airline industry has been taking its hits lately, thanks to several mishandled passenger interactions: pulling a doctor off an overbooked flight in Chicago, a dispute over a carried-on stroller in San Francisco, a couple booted off a flight in Maui when they put… [More]

More Dollars from Data

by Andrew Wells and Kathy Chiang

According to Buckminster Fuller’s “Knowledge Doubling Curve,” human knowledge doubled approximately every century. Today, it is estimated that human knowledge is doubling every 12 to 13 months. IBM is estimating that, with the build out of the “Internet of things,” knowledge will double every 12 hours. The explosion of information is clearly accelerating. Data is… [More]

Truth May Be Muddled in Perception

by Mark Murphy

Imagine you’ve got an employee who’s recently been doing a lousy job. You sit him down and give him some constructive feedback about his subpar work. But instead of accepting your feedback, he looks at you genuinely bewildered and says, “I think I’ve been doing a great job. I don’t have any idea what you’re… [More]

Employee Retirement Plans Are for Small Businesses, Too

by Andrew Denney

Small-business owners probably think they have enough headaches already, what with meeting payroll, dealing with government regulations and pleasing customers. After all, setting up a retirement plan for their employees is just extra red tape and possibly expense — headaches that they can do without — right? But creating such a plan is more doable… [More]