Crisis Communication Is Key for Businesses

by Keith Yaskin

The NFL’s regular season starts each September, but the preparation for battle is a year-round process: There’s free agency, the college draft, mini-camp, organized team activities, training camp and the preseason. Now, imagine the controversy and outrage from fans, sports radio and ESPN’s talking heads if teams walked into stadiums and stood on the sidelines… [More]

Dos & Don’ts of Company Communication

by A.J. Moss

In many cases, a company’s Intellectual Property (IP) assets, such as its patents, copyrights, trademarks and trade secrets, constitute the most valuable assets on the company balance sheet. To be sure, protecting the most commercially valuable of these IP assets is critical to establishing and maintaining a company’s marketplace advantage. Important as they are, these… [More]

Combat Social Media Mud-Slinging

by Kindra Hall

Winston Churchill said, “A lie gets halfway around the world before the truth has a chance to get its pants on.” An Internet search for “Charlotte police shooting” will pull up more than 20,000 news articles and videos littered with speculations and quotes from witnesses, family members and police. Did Keith Lamont Scott have a… [More]

No Joke: Humor Is Vital to Workplace Culture

by Nathan Gilroy

Comic actor Charlie Chaplin famously said, “A day without laughter is a day wasted.” This philosophy can be applied directly to the workplace. A Gallup study found that people laugh significantly less on weekdays than on weekends. And a study by Happify found that millennials — who represent the largest generation in the U.S. workforce —… [More]

The Storyteller’s Secret 

by Mike Hunter

Keynote speaker, bestselling author and communication expert Carmine Gallo reveals the keys to telling powerful stories that inspire, motivate, educate, build brands, launch movements and change lives. The proof lies in the success stories of 50 icons, leaders and legends featured in The Storyteller’s Secret: entrepreneurs like Richard Branson, Sara Blakely, Elon Musk, Steve Jobs… [More]

Conversation: Still a Powerful Tool in Our High-Tech World

by Brady G. Wilson

You may not realize it, but your organization is home to an incredibly powerful operating system (O/S). Think outside the realm of technology. What has the potential to engage and energize your employees, bring teams closer together, and create a high-performing workforce? It’s conversation. Conversation is the common denominator behind “apps” like customer service, feedback, coaching,… [More]

Would George and ‘Honest Abe’ Make It in Today’s Business World?

by Joseph Callaway

Presidents’ Day, which falls between the birthdays of two of our nation’s most revered leaders — George Washington and Abraham Lincoln — is coming up on Monday, February 16. And as every school-aged kid knows, both men are remembered for their honesty. (OK, “little George and the cherry tree” might be more legend than fact,… [More]

Hidden Bias Impacts Talent Management

by Howard Ross

When we hear the word “bias,” many of us often immediately jump to racial, gender, age or cultural assumptions — which do apply. But what about the hiring manager who is more productive in mornings, therefore unknowingly favors interviewees scheduled before noon? Consider Martin, who is down to the last three candidates and their interviews… [More]

Communication Is a People Skill

by Geoffrey Tumlin, Ph.D.

In the always-on digital age, we’re all guilty of indulging in communication shortcuts. These shortcuts save time, but they are costing us something valuable: Our overwhelming preference for quick and easy communication is causing our more difficult communication skills to erode from lack of use. It’s easy to email a client, but far more difficult… [More]

Can Feedback Help Us Succeed?

by Barry Banther

There are five simple words that can spell doom for a leader — “If I had only known!” These are the words a person utters right after a major client cancels a contract, a customer stops ordering or an error occurs that will cost the business owner thousands out of his own pocket. That’s why… [More]