The unspoken rules and unquestioned assumptions that make up an organization’s culture are so well hidden that, once we become insiders, we stop noticing them. They’re just ‘the way we do things around here.’ But shared internal language — “the way we talk around here” — both reflects and sustains the unconscious patterns of thought, behavior and interaction that add up to culture. So, examining an organization’s language is a powerful and pragmatic way to shed light on its culture. Those who are responsible for guiding an organizational or team culture — or are trying to thrive within one — can find out how listening to language can help them map, understand and even inspire change within that culture.
The Way We Talk Around Here: How your organization’s culture shows up in your language and why it matters
Gill Ereaut
$21.94 (paperback)
Practical Inspiration Publishing
On shelves and Online
188 pages
