The Rise of a New Customer Support Experience

by Anand Janefalkar

There’s no denying that the invention of the smartphone revolutionized nearly everything, especially the way we communicate with each other. Think about how you communicate today with friends and family. You call them directly, but you also send text messages, chat through apps, and share photos and videos. Sometimes, you do all of this within the same interaction. In UJET’s … [More]

Bunker Labs: Entrepreneurial Boost for Veterans

by RaeAnne Marsh

Bunker Labs is a national network of veteran entrepreneurs dedicated to helping new veteran, military spouse, and active duty military entrepreneurs start their own business. The nonprofit is committed to seeing that every entrepreneur in the veteran community has the network, tools and resources they need to start their own business. “Bunker Labs was started in 2014 by … [More]

LIV AZ Realty: Boutique Brokerage Raises Bar on Training

by Lynn Janson and John Cabezas

We are a boutique real estate brokerage, founded last September. We serve our clients by providing assistance in purchasing and selling residential real estate. This is a second career for both of us — our first careers were in sales and sales management — and we realized early on that the real estate school does not give new licensees any training or education on how to market … [More]

Feedback: April/May 2020

by Carol May, Eric Miller, Amy Schwabenlender and Terri Shoemaker

Q: The coronavirus has brought emergency crisis response to the forefront of attention, and the business community has responded. What are some actions your company has taken? Carol May Chief Executive Officer Wisdom Natural Brands® Sector: Manufacturing Wisdom Natural Brands takes the COVID-19 national emergency seriously and has initiated a comprehensive policy to … [More]

Risk: The Heart of Success

by Eileen Rogers

Can organizations survive without innovation and creativity? In the early stages of my business, I didn’t realize just how much it did matter. If I stayed focused, took care of our clients and delivered quality work on time, who had time for being creative? The truth is, creativity and innovation are both risky and vital. It’s rare these days to listen to a business expert … [More]

Cancer Treatment Centers of America: Expertise and Altruism

by Tyler Butler

Born out of love and operating in altruism to aid those in need, Cancer Treatment Centers of America is making strides in the way cancer is treated and in how hospitals impact community. CTCA was founded in 1988 by Richard J Stephenson following the death of his mother, Mary Brown Stephenson, from cancer. To keep his mother’s spirit alive, Stephenson vowed to change the face of … [More]

Sustaining Capacity

Bruce Weber and Charlie Smith

Building capacity is more than a financial model. It is the artful balance of people, process, intent and strategy working together to ensure sustainability. Great communication and visual management strategies can help unlock an organization’s potential. When done correctly, social-sector and for-profit organizations can leverage concise and clear messaging to empower … [More]

Navigating Unexpected Change and Disruption

by Maggie Craddock

Many of my clients have been discussing the challenges they face in their careers, their personal lives and even their investment portfolios as they struggle to keep up with how COVID-19 is impacting our economy. Let’s face it, daily market swings of 1,000 points can unleash a flood of adrenaline in anyone — even seasoned investment professionals. Add to this the need to reach … [More]

FAQs about COVID-19 in Employment Setting

by Amy Abdo, Richard Dreitzer, Ayan Jacobs, Ann Morgan, Travis Pacheco, Bruna Pedrini, Shannon Pierce, Jessica Post and Janice Procter-Murphy

Employers must carefully balance their duty to provide a safe and healthy workplace for employees with compliance mandates so as to not violate employee rights afforded by the Americans with Disabilities Act, the Family and Medical Leave Act and other civil rights and anti-discrimination laws. Below are some frequently asked questions that may assist employers in their … [More]

Dos and Don’ts of Email Negotiating amid the COVID-19 Crisis

by Randy Kutz

That’s not what I meant! The fact is, nobody likes to be misunderstood or have their words misconstrued, especially when another party wrongly applies sinister motives, casting their character in a negative light. And nowhere does this happen more frequently than via email or other modes of e-communication. Even during the best of times, email negotiation can be tough. But … [More]

Business Communication Tips to Take Back Control during COVID-19 Quarantine

by Kristina Skindelytė and Raminta Lilaitė

World Health Organization announcements about the COVID-19 pandemic are raising many uncertainties and questions about the way business will now be conducted around the world. In the face of this unusual situation, companies often do not know what to do and how to communicate with customers, partners, even their own employees. It is obvious that the current quarantine … [More]

Connect through Global Chamber to Grow in 2020

by Cesar Trabanco

As vice president of member services at Global Chamber®, I have the pleasure to lead our activities to connect members across metros and borders with new clients, investors, opportunities and trusted resources as they look to expand worldwide. Connecting the right people at the right time, and “in time,” is an essential part of growth. We create many opportunities for members … [More]

Adding Artificial Intelligence (AI) to the Connecting Process

by Doug Bruhnke

Global Chamber® has partnered with Gazelle.ai based in Montreal, Canada, to facilitate international trade and investment for our members. Gazelle.ai’s AI-enabled sales intelligence platform is now being used by Global Chamber as part of our daily “warm connections” process to research companies and industries on behalf of members worldwide, and then to make just the right … [More]

International State of the PHX Metro 2020

by Doug Bruhnke

How is the metropolitan Phoenix region doing with international business? That’s the question we answer annually with our International State of the Metro, held in metro regions around the world — and in Metro Phoenix annually since 2007, predating Global Chamber®! Many metro areas are hot for business, meaning that companies are thriving, growing and continuing to arrive … [More]

Chapter Spotlight: Global Chamber San Antonio

by Christopher Herring

We regularly host Young Global Business Leaders in San Antonio, Texas, in collaboration with the Department of State’s International Visitors Leadership Program managed locally by San Antonio Council for International Visitors (SACIV). I would like to thank everyone for their time, energy and efforts to make these visits successful and rewarding! For the recent visit shown … [More]

Global Business Innovation Summit Wrap-up

by Mike Langley

We held a fast-paced and interactive discussion on growing the global business innovation ecosystem in metro Phoenix, from technology to talent, exporting, financing, logistics and more. The event featured 20 keynote speakers along with panels and groups of attendees connecting through breakouts and report-backs. The event supports the region to develop a stronger foundation … [More]

Life in the Age of Corona

by Maimun Mustafa

Gabriel García Márquez wrote in his renowned novel, Love in the Time of Cholera, that “wisdom comes to us when it can no longer do any good.” Indeed, the coronavirus has presented the global community with such a dilemma. The world has been so reliant on its sourcing from China that the disease has put major markets on a standstill as China shuts its door to the world and vice … [More]

Healthcare: Wellness Matters More than Ever

by RaeAnne Marsh

Health and wellness is a mindset, in many ways. It requires a participant to recognize that it’s about “me” and to be aware that “what I do” affects the outcome. The current COVID-19 pandemic has brought that awareness to the fore as people make deliberate choices on what they do and where they go. Businesses have long offered healthcare and related programs to their … [More]

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