This is the sequel from Hans Finzel, Ph.D., to his popular book The Top Ten Mistakes Leaders Make. That book is about what to avoid; this one is about what to master. In this book, he outlines the positive traits and skills every new leader should master. He shows readers the two most important words in a leader’s vocabulary, the skills a leader needs to communicate … [More]
High-Growth Levers
“Mark’s strategies show how even business[es] in the most dire of times still have a set of responsibilities, a path and processes that they can follow that will optimize their chance of turnaround and long-term success.” —Stephen R. Covey, author of The 7 Habits of Highly Effective People and The Leader in Me. Leading corporate strategist Mark Faust proves that one’s business … [More]
Stadium Status
Business as usual is ancient history. Large corporations, small businesses, entrepreneurs, even CEOs and politicians must make the move from simply selling a product or service to delivering a mind-blowing customer experience. They have to learn to play at the level athletes and entertainers call “stadium status.” Stadium status is that elusive place every coach, athlete, … [More]
Time, Talent, Energy
Business leaders know that the key to competitive success is smart management of scarce resources. That’s why companies allocate their financial capital so carefully. But capital today is cheap and abundant, no longer a source of advantage. The truly scarce resources now are the time, the talent and the energy of the people in one’s organization — resources that are too often … [More]
The Compassionate Achiever
A powerful, practical guide for cultivating compassion — the scientifically proven foundation for personal achievement and success at work, at home and in the community. For decades, we’ve been told the key to prosperity is to look out for number one. But recent science shows that, to achieve durable success, we need to be more than just achievers; we need to be compassionate … [More]
The Entrepreneur’s Playbook
Big new ideas rarely make great businesses … Laboring on a business plan can be a waste of time … You are going to need dramatically more start-up money than you think you do. Counterintuitive concepts like these have helped the world’s best entrepreneurs succeed. Yet most of us only learn them the hard way. Len Green, an experienced investor, entrepreneur and business … [More]
The Employee Experience
The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before a business can deliver a transcendent customer experience (CX), it must first build a superlative employee experience (EX). It’s not about perks. … [More]
The 9 Types of Leadership
In the past few years, mindfulness and other approaches to self-awareness have begun to transform the American workplace. The 9 Types of Leadership provides a pathway to greater self-awareness and social skillfulness, helping one orient oneself when caught up in people problems that one doesn’t know how to work one’s way out of. By providing extremely detailed and accurate … [More]
Data for the People
Every time we Google something, Facebook someone, Uber somewhere, or even just turn on a light, we create data that businesses collect and use to make decisions about us. In many ways, this has improved our lives, yet whether it is a bank evaluating our credit worthiness, an insurance company determining our risk level or a potential employer deciding whether we get a job, it … [More]
Digital Sense
Digital Sense provides a complete playbook for organizations seeking a more engaged customer experience strategy. By reorganizing sales and marketing to compete in today’s digital-first, omni-channel environment, an organization can gain newfound talent and knowledge from the resources already at hand. This book provides two pragmatic frameworks for implementing and customizing … [More]
