The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before a business can deliver a transcendent customer experience (CX), it must first build a superlative employee experience (EX). It’s not about perks. It’s not about creating a worker’s utopia, and it doesn’t mean that work must be easy; employees are responsible for managing expectations and meeting the organization’s requirements. But by establishing a clear set of expectations and promises — collectively known as “the Contract” — and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.
The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
Authors: Tracy Maylett and Matthew Wride