Companies that focus on being customer-centric can position themselves  better for success than companies that don’t. Research shows that customer-centric companies are 60% more profitable, people will spend 17% more for a good experience, and 76% of customers expect businesses to understand their needs. Dr. Debbie Qaqish, ForbesBook author of From Backroom to Boardroom: … [More]

The demands on your time can be overwhelming – and yet instead of easing up, they keep coming as seemingly everyone has a request. Maybe it's an organization that needs volunteers for an upcoming event – yet again. Perhaps it’s your boss, who comes to you first because you always pitch in while others beg out of additional assignments. Or it could be a close friend who needs … [More]

You’re on the perfect career trajectory. You live in a dream home with a view. You have a beautiful family, and your Insta is populated with pix from exotic locations around the world. Everything — at least on the surface — screams success. Inside, a battle wages. You’re supposed to be on cloud nine. Instead, you’re burned out, disconnected and just going through the motions. … [More]

Many CEOs know that a lack of trust is a threat to their organization’s growth. But most have done little to increase trust, primarily because they aren’t sure where to start. To make trust a mainstay of their organization, leaders need to reinforce it into their company culture. David Friedman, lists 10 critical behaviors that build employee trust in CEOs:  1. HONOR … [More]

I want to start this discussion by saying I have no idea what really happened at the Olympics. Most of us probably don’t know what was said or done and fewer will ever know what was happening for the human beings who were part of the decisions, actions and events around Simone Biles’ withdrawal from the women’s gymnastics all-around final competition. What I do want to … [More]

New businesses fail by the thousands. They open to great fanfare in a strip shopping center, on a downtown street corner, or perhaps in someone’s garage. Then quietly they vanish, victim to a weak economy, poor planning, limited resources or simply because the entrepreneur’s vision was a bad idea right from the get-go. Yet, despite the potential woes involved in launching … [More]

Some people are in the office, some are home, others are on the road, and they’re all part of the same meeting. Who is looking forward to this hybrid get-together? Nobody, absolutely no one. What makes these blended meetings so bad? A lot of the same factors that cause in-person confabs to go south plus some new complications brought to us courtesy of the virtual world. What … [More]

As many workers flee their current jobs, burnout and lack of growth opportunities are being cited as two of the biggest reasons. These changing work dynamics and employee perspectives, caused by the COVID-19 pandemic, are highlighting the importance of having a strong work culture that’s sustainable, says David Friedman, author of Culture by Design: How to Build a … [More]

Airbnb saw an opportunity to render support when turmoil spread across Afghanistan as the U.S. announced withdrawal of military forces. The company offered to temporarily house as many as 20,000 Afghan refugees globally, with Airbnb’s chief executive expressing hope that others would be inspired to follow the company’s lead. The move was just one example of how many … [More]