PostOp Concierge, a Phoenix-based business partnership between Karl Frindrich, M.D., and the driver service RubyRide, is the Valley’s first medical outpatient car concierge service for pre-op and post-op needs. Patients will be able to arrive to their procedure on time and have their driver available within 30 minutes of notification when they are ready for discharge. “I first conceptualized PostOp Concierge when I noticed cases were being canceled frequently due to not having a ride or not adhering to pre-surgical instructions,” says Dr. Frindrich of his inspiration. “With today’s busier lives, the patient needs a driver care service one can rely on.”
This service affords patients reliable transportation as well as drivers certified in CPR, ADA and First Aid. In addition, trained providers from the company’s Home Safe Program are available to patients to assist with recovery, such as interpreting and performing post-op instructions. “This combination of services is intended to create a safer environment for the patient,” Dr. Frindrich says, “as well as reassuring them that they are progressing as expected.”
The PostOp Concierge service fits into the healthcare landscape of the Patient Protection and Affordable Care Act as it improves the quality and efficiency of healthcare. “Patients will make it to appointments on time, meaning doctors will be able to spend much more time with patients,” Dr. Frindrich says. “It also improves access to innovative medical therapies.”
