Manage Contact Center Volume

by Mike Hunter

EqConnect, recently launched by Scottsdale-based accounts receivable servicing provider Equiant, offers leading-edge cloud technology to help companies effectively and quickly manage contact center volume.

Fully integrated into the Equiant Platform as a Service (PaaS) platform to simplify contact handling, eqConnect features includes seamless campaign integration, agentless dialing, real time key performance indicators, complete contact recordings, long-term storage, advanced recovery call routing and multi-channel contact handling.  

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