Small Business Optimism Index Shows Main Street Still Pessimistic on Future of Economy

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NFIB State Director Chad Heinrich says the latest NFIB Small Business Optimism Index highlights how inflation affects Arizona’s small, independent businesses. “Inflation remains a serious challenge for small businesses and their consumers,” Heinrich said. “While costs remain elevated, our Main Street businesses have openings they simply can’t fill. As they try to plan ahead, … [More]

Local Veteran Opens Healthy Superfood Chain’s First Location in Arizona

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Frutta Bowls, renowned for its vibrant and healthy superfood bowls and smoothies is launching a new restaurant in Mesa on July 16, 2024. Located at 1902 E Baseline Road, Suite 5, the franchise uses only the freshest, ripest and most flavorful plant-based, whole-food ingredients for its menu of customizable Açai bowls and smoothies, refreshers, one-of-a-kind toasts and … [More]

Carvana Launches New Checkout Experience for Used EV Buyers

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Carvana, the Tempe-based company for buying and selling used cars online, announced the launch of new features that make shopping for and buying a used electric vehicle (EV) or plug-in hybrid (PHEV) easier and more accessible for its customers. The streamlined process highlights vehicles that qualify for the Clean Vehicle Tax Credit in the search experience and allows eligible … [More]

Positive Signs Showing in June Residential Real Estate’s Challenging Phoenix Market

Inventory is growing; prices continue upward tick, and days on market drop in June

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New listings climbed 15.8% for the first half of 2024 compared to last year, based on the latest data from Phoenix REALTORS. The month-over-month median sales price was up just 1.5%. Days on the Greater Phoenix market dropped over 11% for the year's first half. “It’s still a challenging marketplace, and the number of homes on the market is growing,” said Sheryl Bowden, board … [More]

ASU Researchers Help Secure $3.8 Million for Free School Meals

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Arizona State University researchers at the College of Health Solutions’ Food Policy and Environmental Research Group helped secure $3.8 million to provide free school meals for tens of thousands of low-income children attending public and charter schools in Arizona. “It’s very satisfying when you see evidence-informed policy being implemented,” said Dr. Punam … [More]

Report on Community Giving Shows Positive Impact to Individuals Statewide

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The Delta Dental Institute released its 2023 Community Impact Report highlighting the philanthropic investments that Delta Dental made last year to support the oral and overall health of communities across the country. According to the report, Delta Dental of Arizona contributed $2.1 million, positively impacting 252,094 people. By the numbers: $2.1 million donated to … [More]

Fix It Before It’s Broke: Leveraging a Forward-Resolve Approach for Better Customer Service

by Kate Zabriskie

While a fix-it-the-first-time approach may be the gold standard of customer service, addressing potential issues before they materialize is the true mark of an exemplary user experience. Consider the pace of our modern world; customers today want instant solutions, and any hurdle might be a reason for them to jump ship to competitors. By ensuring their path is clear from … [More]

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