We’ve mapped business processes in more than 300 enterprises across six continents, deploying more than 25,000 processes and 750,000 process improvements worldwide. Building customer loyalty across town or across borders comes from understanding what customers want and then building a better Customer Value Package (CVP). Customer value comes through customers’ perception, not … [More]
Go South of the Border
Phoenix is yet another city divided by railroad tracks. I recommend that you cross the tracks into South Phoenix and visit Comedor Guadalajara, my wife’s and my favorite restaurant in Phoenix. The food is prepared by skilled Mexican chefs who put love and great care into every dish. It shows! Tasting the chicken enchiladas and Enchiladas de Camaron (green chile and tomatillo … [More]
Reauthorize the Export-Import Bank for More Exporting and Jobs
Congressional gridlock and partisanship is nothing new, but if Congress can’t find a way to reauthorize the Export-Import Bank (Ex-Im Bank) before September 30 there will be serious implications for Arizona businesses — large and small. The Ex-Im Bank helps Arizona businesses expand their manufacturing capacity and exporting ability, which in turn creates jobs and grows our … [More]
Catch Global Fever
It’s sometimes hard to pick up on this because bad news sells newspapers and drives clicks, but every year the world is getting better. Don’t believe me? Visit www.gapminder.org and see how, over the past 200 years, peoples’ wealth and health has improved dramatically. Annually, 50-100 million global citizens come out of poverty and average life expectancy continues to … [More]
Arizona’s Turning Point
Arizona has the 14th largest state population, and, as the 12th-ranked state for tourism, we’re above average. Yet we’re below average in exporting (ranked 18th) and foreign direct investment (27th). Brookings reports that in 2012, Metro Phoenix had $2.2 billion of exports with 4.4 million people, while Metro Salt Lake had over 50 percent more exports with one-fourth the … [More]
If Not Now, When? Here’s How Resources to Grow Globally
Business executives can’t be waiting around for a government entity to change Arizona’s international success. It just doesn’t work that way. But government can hinder or help. For instance, Arizona legislators passing SB1070 and SB1062 damaged Arizona’s international standing. People from around the world — and not just Mexico — continue to ask, “Why do people in Arizona … [More]
A World of Opportunity with Mexico
Mexico is Arizona’s top trading partner, with $6.3 billion in Arizona exports to Mexico in 2012 (2.9 percent of the total U.S. exports to Mexico). Other facts: There are 24 million border crossing person-trips from Mexico into Arizona each year, which accounts for 19 percent of Arizona’s international total in tourism dollars. Mexican sources are responsible for more … [More]
Canada-Arizona by the (Growing) Numbers
$2.5 billion in exports from Arizona to Canada $6 billion in FDI (Foreign Direct Investment) 1 million Canadians visiting Arizona per year 53% of international tourism dollars in Arizona come from Canadians 127 nonstop flights per week between Canada and Arizona 300+ Canadian companies operating in Arizona 17 years of Sister City relationship between Phoenix and … [More]
Be Aware of Cultural Differences
Doing business across cultures can be challenging, fun and profitable. Recruiting, hiring, decision-making, building of relationships, customer needs, and even business terminology can differ in diverse country contexts. It takes time, conscious effort and the right questions to understand how people see the world and therefore view business. For instance: In Germany, the … [More]
Government Resources that Work
Arizona companies looking to build overseas sales are wise to turn first to 20 Free Trade Agreement (FTA) partners for export opportunities. FTAs give American goods a distinct competitive advantage versus products from other countries due to reduced tariffs and a more transparent trading and investment climate. In addition to NAFTA partners Canada and Mexico (which account … [More]
To Grow Globally, Think Differently
Increasingly, Arizona companies are looking to overseas markets to do business. In this ever-evolving landscape of internationalized business, it is important for Arizona businesses to carefully consider the legal implications associated with their international business dealings. The best strategy, of course, is to be well-informed about the key legal considerations for a … [More]
Doing Business in China: Easy and Difficult
Arizona companies are successfully expanding their businesses to China, with 163-percent growth in Arizona exports to China since 2002 and 25-percent growth in 2012 alone. China is now Arizona’s third-largest trade partner, with $1.2 billion in exports in 2012 — 6.8 percent of total Arizona exports for last year. Major exports products to China include computer and electronic … [More]
Understand Anti-Corruption Laws in Global Business
Recently, several companies have publicly disclosed that they are internally investigated or are being investigated by United States and foreign governments related to alleged bribery of foreign officials in an effort to obtain a business advantage. The majority of the investigations have related to alleged violations of the Foreign Corrupt Practices Act (FCPA) or similar … [More]
How to Finance Exports and Reduce Payment Risk
An International Scenario Let’s say things are moving forward. As a business owner, you’ve recently learned that there is demand for your product by consumers outside of the United States, and that selling to those markets could be quite lucrative for your company. You’ve also determined that the most effective way to get your product to foreign consumers is through wholesale … [More]
Thank You. Grow Globally.
The Arizona International Growth Group (AZIGG) was founded in 2007, and since then over 100 Arizona-based business leaders have presented their successes, challenges and tips regarding global business growth to over 10,000 attendees and members. AZIGG becomes the Global Chamber PHX in June, part of the Global Chamber headquartered at SkySong and dedicated to supporting the … [More]
