Ask Straight Up — and Close the Deal

by John Baker

Most salespeople, when it comes down to it, are downright scared of being direct and to the point and telling people in no uncertain terms, “Here’s what I want!” Think about it. There’s a conspiracy that encourages people to bury their most important wants and desires. Marketing trainers use consultative selling to draw people out. Social media consultants say, “Selling … [More]

Client Appreciation: Give the Gift

by Mike Hunter

A sign that times are changing is that client gifts are back and in a big way. Retailers are reporting increased activity, so get on it and show some appreciation. Here are some top gift ideas for this holiday season. Charity of Choice Give the gift of charity with JustGive.org. This e-card service can e-mail, print or direct mail a gift card to one’s client. Set the amount … [More]

Funding for Business

by Gremlyn Bradley-Waddell

No doubt about it, there’s plenty of economic uncertainty in the world, let alone Arizona, today. But Valley bankers and those associated with the banking industry want entrepreneurs and owners of small and mid-sized businesses to know their institutions have been, and continue to be, ready to talk lending. “We’re all dying for loans,” asserts Candace Wiest, president and CEO … [More]

Seek and Defuse: How to Recognize Anger in the Workplace

by Mike Staver

Workplace violence in the U.S. is a persistent and dangerous problem. How bad is it? A statistic from the U.S. Department of Labor indicates that homicide is the fourth-leading cause of occupational injuries. And it is the leading cause of death for women in the workplace. But the real tragedy is, so many of these violent incidents could be avoided if employees and leaders … [More]

Online Sales Tax: Can Retail Make a Level Playing Field?

by RaeAnne Marsh

Online sales tax “is a different political issue now than it was 15 years ago,” says Kevin McCarthy, president of the Arizona Tax Research Association, a statewide taxpayer organization that represents Arizona individuals and businesses. Then, online sales tax was viewed as a hindrance that would cripple the Internet; now, it’s the center of a debate on what many view as a huge … [More]

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