My business research focuses on a source of innovation that is often overlooked — the users of products themselves. Both people (like you and me) and companies use products that they buy from others in their daily activities. We might not know exactly how something is made, but we know how it is used. That is what is called user knowledge. Not surprisingly, users often come up … [More]
Join Economic Development Week, May 4-9
About Economic Development Week Economic Development Week was created by the International Economic Development Council (IEDC) in 2016 to increase awareness of local programs that create jobs, advance career development opportunities, and improve the quality of life in communities everywhere. Over the span of four years, more than 450 campaigns have been created throughout … [More]
A Critical Look at the Main Street Lending Program
Yesterday, the Federal Reserve announced new terms for its Main Street Lending Program that expand the eligibility criteria to cover more potential borrowers and increase the scope of eligible loans under the program. The revised Main Street Lending Program will now include three categories of loans, depending on whether the loan is a new loan or an expansion of an existing … [More]
Two Arizona Companies Team Up to Sell Hand Sanitizer and Give Back

In March, fears about COVID-19 sparked panic buying in the U.S., making hand sanitizer one of the most in-demand items across the country. As hand sanitizer (and the ingredients to make it) became increasingly hard to find, suppliers marked up the price exponentially. As a result of this, two Arizona small business leaders teamed up to tackle the problem, tapping into their … [More]
Local Credit Union and Pizza Co. Make Donations to Healthcare Heroes
Credit Union West employees recently donated their own personal dollars to show their appreciation for the health care workers at Dignity Health St. Joseph’s Westgate Medical Center. In association with the Travelling Pizza Company, the generously donated funds provided more than 100 free pizzas to hospital staff who are on the front lines of the coronavirus pandemic. “We’re … [More]
Create a WOW Culture . . . Even in a Crisis
I’ve built my career helping companies create cultures that "wow" their people — cultures where leaders motivate and inspire employees, fill them with purpose, challenge them and help them thrive. That's all well and good in times of prosperity. But what about in times of fear and uncertainty? As the pandemic keeps employees remotely located, furloughed, and (in the cases of … [More]
Tommy Bahama to Reopen in Arizona May 3rd with Revamped Options
Tommy Bahama has announced it will begin to strategically reopen its retail and restaurant locations across the country. Starting on May 3rd, Tommy Bahama restaurants at the Woodlands and Legacy West in Texas and Kierland Commons in Arizona will begin to offer take-out service. The retail stores at these locations in Texas will also open on May 3rd with the retail store at … [More]
Back-to-the-Workplace Security Preparedness – Are You Ready?
As portions of the American workforce transition back to working in a physical office after shelter-in-place orders lift, special considerations for security teams arise. One of the best ways to approach this challenge is to revisit the company Incident Response Plan. “A rigorously developed relevant Incident Response (IR) Plan that considers potential impact to all aspects … [More]
The Phoenix Employment Scene, Now and Next
Business leaders in Phoenix are responding to the current job market by supporting, helping, advising, connecting and encouraging each other. These leaders range from entrepreneurs and small-business owners or managers to company directors and include people who are seen as thought leaders or front-line employers in the markets that we serve. These could be small restaurant … [More]
In a Time of Uncertainty, Understanding Risk Is Essential to Business Survival

Today, more than ever, business leaders and entrepreneurs are functioning in a world that is full of uncertainty. These executives need to clearly understand the difference between what is certain and what is not, in order to identify which risks are worth taking and which to avoid. Many years ago, when I started my own Phoenix-based real estate company, I took on millions … [More]














