Surprise Home Improvement was established to meet the growing demand for professional handyman and property management maintenance services in the West Valley area. Taking his decade-plus experience in carpentry, Jeremiah Loyacano has recently founded and launched the licensed, bonded and insured home improvement company in Surprise, Arizona, “dedicated to delivering top-quality work to our West Valley community” from consultation to cleanup in what he calls a unique business model for the industry.
“By unique business model, we mean unique to the typical ‘chuck with a truck’ approach in the minor residential repair and maintenance industry,” Loyacano explains, observing that many contractors are not licensed, don’t leverage contracts or customer relationship management technology and don’t offer benefits unless they are part of a union. “Our approach is to have standard operating procedures with quality checklists, clear contracts and employee benefits after a training period — namely, continuing education in the trades and retirement accounts.”
For starting his business, he credits “excellent resources available to any home service business in the state,” naming in particular the Arizona Registrar of Contractors, Jobber, and municipal support such as the local library and small business networking groups. Committed also to giving back to the West Valley whenever possible, Loyacano says, “We provide an unparalleled white-glove service by leveraging technology (Jobber), transparent pricing and well-defined business plans and contracts to ensure the safety and satisfaction of our clients.”
