The Southwest® Promise 

When you’re ready to fly again, Southwest Airlines is here to welcome you back onboard! As we continue to navigate our business through the Coronavirus (COVID-19) pandemic, the safety and well-being of our customers and employees remain our top priority. Since March, we’ve made changes to our operations and procedures to better support the comfort of our employees and customers — and we’ll keep evaluating our policies and procedures as we learn more. We also continue to monitor the latest outcomes of scientific research and are using that to guide our actions and protocols. We’re encouraged that much of the latest research validates the effectiveness of utilizing a multi-layered approach to lower the virus transmission risk associated with flying, like the actions we take as part of our Southwest Promise.

As part of the Southwest Promise, we’ve employed stringent cleaning and physical-distancing practices such as using electrostatic and anti-microbial spray treatments in the cabin, implemented physical-distancing measures, modified boarding procedures, and require customers and employees to wear face coverings. We are also leaning toward our customers by offering flexible policies that put the choice to travel into the hands of the customer.

The Southwest Team is working each day to ensure that our multi-layered approach to cleaning and supporting your safety stays current with the latest research findings and public health guidance. When you’re ready to travel again, we’ll be ready to welcome you onboard with actions that support your well-being and comfort. Learn more about the Southwest Promise and what it means by visiting southwest.com/promise.