Making Conflict Work

by Mike Hunter

Making-Conflict-WorkConflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson address the key role of power in workplace tension. Whether butting heads with a boss or addressing a direct report’s complaint, one’s relative position of power affects how one approaches conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining one’s standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors’ years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization.

Peter T. Coleman and Robert Ferguson
Houghton Mifflin Harcourt
September 2014

Speak Your Mind

In Business Dailies

Sign up for a complimentary year of In Business Dailies with a bonus Digital Subscription of In Business Magazine delivered to your inbox each month!

  • Get the day’s Top Stories
  • Relevant In-depth Articles
  • Daily Offers
  • Coming Events