A Tapestry of Experience

Problem-solving is a critical function in an organization requiring innovative, out-of-the-box thinking from all employees. Why do some organizations seem to master the art of problem-solving and some struggle? The simple answer is that these companies harness the power of the multigenerational, multicultural workforce. A multigenerational, multicultural workforce is a work environment comprised of employees from various age groups (generations) and cultural backgrounds. The key benefits that a multigenerational, multicultural workforce brings include:

• Diverse perspectives on the problem: Different generations and cultures have different life experiences, values and ways of thinking.
• Improved decision-making: Diversity in thought leads to more well-rounded decision-making.
• Adaptability: A workforce of different generations and cultures tends to be more adaptable. Younger employees may be more comfortable with new technologies and rapid changes, while older employees bring experience and a steady approach.
• Effective communications: Multigenerational, multicultural teams often develop strong communication skills because of the need to navigate language and cultural barriers.
• Reduced bias: A diverse workforce can help mitigate cognitive bias by providing multiple perspectives that challenge assumptions and preconceived notions.
• Global perspective: A multigenerational, multicultural workforce is more likely to have a global outlook for businesses operating in an interconnected world.
• Increased customer engagement: Employees better understand and cater to various customer needs.

A multigenerational, multicultural workforce enriches problem-solving by infusing diverse viewpoints, creativity, adaptability and improved decision-making. To leverage these benefits effectively, organizations need to foster an inclusive environment that encourages collaboration and values the unique contributions of each individual.

Cindy Banton, Ph.D., is CEO of AVID Consulting, LLC; a member of the Chandler Chamber of Commerce board of directors; and a member of the Chandler Chamber of Commerce diversity, equity and inclusion committee.