Sissie Roberts Shank

CEO & President, Chas Roberts Air Conditioning and Plumbing

Inspiring others is about leading with authenticity, empowering teams to believe in their potential and consistently striving to make a positive impact in our community.

Why is honoring achievement important? How does it impact our business community?

Honoring achievement is vital because it recognizes the dedication and hard work that lead to innovation and progress. This recognition not only motivates individuals to strive for excellence but also sets a standard of quality within the business community. 

When we celebrate achievements, we create role models who inspire others to reach higher. This, in turn, fosters a culture of continuous improvement and collaboration. Acknowledging success also strengthens relationships within the community, building trust and camaraderie among businesses. Furthermore, it highlights the diverse talents and contributions that drive the community forward, promoting a sense of shared success. 

Ultimately, by recognizing and rewarding achievements, we cultivate a stronger, more resilient business ecosystem, better equipped to tackle challenges and capitalize on opportunities, ensuring long-term growth and sustainability.

What is the single most important thing you have learned throughout your career that would inspire others/other women?

The single most important lesson I’ve learned in my career is the power of resilience. Facing challenges that seemed insurmountable at times, I’ve realized that each obstacle is an opportunity for growth and learning. 

Resilience means maintaining a positive mindset, adapting to change and pushing forward even when the path is unclear. This quality is particularly crucial for women, who often balance multiple roles. By staying true to your values, trusting your instincts and embracing your unique strengths, you can overcome barriers and achieve your goals. 

Resilience not only leads to personal and professional fulfillment but also inspires others to persevere and succeed, regardless of the challenges they encounter. 

Surround yourself with a supportive network, seek mentors, and never stop learning. Your journey can uplift others, creating a ripple effect of empowerment and success.

What do you think we can do – now – to make a difference for young people/women in Arizona?

To make a significant difference for young people and women in Arizona, we must prioritize mentorship and education. Providing accessible mentorship programs that connect young women with experienced leaders is essential for helping them navigate their career paths, build confidence and develop the skills needed to succeed. Additionally, investing in education, including technical schools that offer pathways to fantastic careers, ensures that women are well-prepared for the future workforce. 

It’s also crucial to advocate for policies that support work-life balance and create more opportunities for women in leadership roles. By fostering an environment that values mentorship, education and supportive policies, we can empower the next generation to not only succeed but to lead. These efforts will cultivate a more inclusive and dynamic community where women and young people have the resources and opportunities they need to thrive and make a lasting impact.

In A Few Words

  • What was the last course, certification or training you took to improve yourself professionally? I’m in a Vistage group, which has a speaker on a different topic almost every month. I’ve also recently taken classes from NACD on cybersecurity and corporate governance.
  • What would you say is a single characteristic OTHERS might attribute to you that defines your success? Resilience
  • What is the one thing you feel you could work on professionally to be a greater success? Delegation
  • What is the one professional skill you have that has gotten you where you are today? Determination
  • What is the single greatest issue facing Arizona today? The rising cost of housing and the lack of affordable options for low- and middle-income families.

About Me

Sissie Roberts Shank, CEO and president of Chas Roberts, embodies Arizona’s blend of tradition, hard work and community values. With more than 23 years at the helm, she has driven the company’s growth while maintaining a deep commitment to customer service and employee welfare. 

Her leadership has earned her prestigious awards, including CEO of the Year and the Impact Award. Sissie also serves on the boards of Knight-Swift, U-Haul and Greater Phoenix Leadership. Outside of work, she cherishes time with her family, exemplifying a life dedicated to both business and personal connections.

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