Chat Technology to Promote Workplace Safety and Respond to COVID-19

Botco.ai

To help organizations safely reopen their offices and deliver a coordinated, effective employer response to COVID-19, STChealth and Botco.ai today announced a partnership in which Botco.ai’s chat functionality is now included in STChealth’s Strategic Action For Employers (SAFE) Return to Work Program. The program makes use of Botco.ai’s automated intelligent chat technology to deliver educational information surrounding best practices, employee testing and COVID-19 contact tracing.

“The SAFE program is providing organizations the tools they need to protect their employees while integrating employees back into offices,” said Kristina Crane, chief strategy officer at STChealth. “By having the automated functionality of Botco.ai chat always available to answer questions and provide data, employers can quickly and efficiently manage the process.”

Botco.ai’s intelligent chat provides instant and automatic answers to questions about testing processes, guidance and accessibility. Because Botco.ai’s chat is powered by advanced artificial intelligence, it’s available 24/7 without the need for live agents. Employers can use the chat function to offer pre-paid debit cards for FDA-authorized COVID-19 testing, receive step-by-step reopening guidance and stay up-to-date on mental health, emotional support, and continuing education resources regarding the virus.

“Intelligent, on-demand chat is becoming increasingly essential in today’s information age, and businesses need a robust way to manage the constantly changing information landscape as a result of COVID-19,” said Rebecca Clyde, CEO and co-founder of Botco.ai. “There’s no room for error when it comes to employee health and safety. Employers are responsible for making sure their staff is appropriately updated with relevant, accurate and up-to-date information.”

SAFE is a strategic alliance between STChealth, Bridge Purchasing Solutions, Newmark Knight Frank and CuraLinc Healthcare. This program is available for businesses across the U.S. with more than 250 employees.

Botco.ai is a conversational marketing platform enabling meaningful and intelligent conversations between businesses and their customers. Botco.ai is a fully-automated, AI-powered marketing chat solution that can be implemented at scale. Today, the company offers industry-leading authoring, web chat and AI machine-learning capabilities to quickly and effectively convert more customers. Botco.ai’s Integrated Analytics Dashboard provides a comprehensive view of chat campaigns across multiple channels such as web and Facebook Messenger. The API-based interface can be used to transfer leads, transcripts and data into enterprise sales and marketing automation products like Salesforce, Hubspot, Adobe Marketing Cloud, and Zoho.

As key members of the immunization ecosystem, STChealth has spent 32 years developing public health immunization systems used across the U.S. and internationally. And now, in the midst of the COVID-19 pandemic, STChealth is being called to action to enable consumer-facing digital test results and immunity status, increase data exchange connections to prepare for vaccine distribution and administration, arm our pharmacy network with the tools for lab reporting and case management, and assist providers, employers, pharmacies and Public Health with analytics to support decision making. STChealth’s National Immunization Data Exchange Network processes over 1 million immunization events daily, delivering valuable decision support and ultimately resulting in closing gaps in care.

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