COVID-19 Spurs Increased Reliance on Technology

by Vincent Serpico

“With a sensitivity to financial stability, we’ve seen the demand for development increase. … As a business community, prioritizing the digital space is critical during this volatile time.”

The unprecedented disruptions caused by COVID-19 have taken minor shifts in our infrastructure. We’ve utilized the mobility of remote work in Latin America and nationwide. As dynamics change, we had the resources needed to move fully remote. We’ve continued to expand our team to scale channels in new regions. With a sensitivity to financial stability, we’ve seen the demand for development increase. We’ve optimized digital strategies to reach new customers needing support.

The global impact of COVID-19 has increased technology usage, both business and personal. Companies have adapted to digital communication and services to provide customer support. With a remote workforce, there’s implementation of new technologies and platforms. As the market evolves and behaviors change, we’ve seen a rise in startups. With increased leisure time and layoffs, entrepreneurs are maximizing this opportunity to launch.

In 2021, we see an opportunity for growth. Our strategy will be to reach startups ready to take a step forward in mobile and app development — which is more important now than ever before. We plan to work with brick-and-mortar stores to add online services and features. As a business community, prioritizing the digital space is critical during this volatile time. Adapting customer support and services, marketing channels, and management framework are key.  

Vincent Serpico has been involved in the Phoenix tech industry for more than 20 years. As founder and CEO of Scottsdale-based Founder’s Workshop and an active angel investor, he follows his passion in bringing dreams to life. In pursuit, he builds mobile and web apps from the ground up. He’s an influential player in the startup community.

Read the other “13 Top Valley Leaders on 2021” responses. »

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