The fastest-growing marketing trend on the Internet is the “fakeosphere.” Yes, fake blogs (called “flogs”), fake Web news sites and fake testimonials. They look like the real thing, right down to comments posted by “bloggers” and their supposed readers. Those comments appear to be written by people discussing the pros and cons of a particular product or service, and they even include some naysayers.
“But in the end, the bloggers and their readers always win over the skeptics and persuade them to buy the product from a convenient nearby link,” writes Bob Sullivan in his blog on msnbc.com. He cites Internet marketing analyst Jay Weintraub, who believes the fakeosphere has become a $500-million-a-year industry. These fake sites and phony conversations are often more than simply misleading — OK, fraudulent — marketing. For consumers, they can be downright dangerous.
“The end game for most of these sites — no matter what they sell — is to persuade a consumer to sign up for a ‘free’ trial of a product, then make it incredibly difficult to cancel before the trial period ends,” Sullivan writes. “A similar technique … is to offer a free product and charge a Web user a token shipping and handling fee, just to get the consumers’ bank account information. Larger charges soon follow.”
To look like the real deal rather than a potential cyber threat to an increasingly wary consumer population, here are some ways a business can ensure it passes the reality test — and some missteps that would ensure it didn’t.
On a Website
Real people have text that informs and entertains users while offering them helpful information. The copy is professionally written — no typos or other mistakes — and provides answers to anticipated questions. It’s easy to learn more about a business and to find contact information. Testimonials are from real people whose existence can be verified through a simple Internet search. They write blogs that are updated regularly and/or post articles with helpful information.
Fake people have websites with lots of pop-up advertising banners and text urging users to “Buy my product!” Testimonials are from untraceable people with vague titles or credentials. The site may be hard to navigate; contact information may be missing or difficult to find; and there’s no link to media about the person or company.
In a Newsletter
Real people share valuable information in their newsletters (which can be as minimal as a “tip of the week” email). Their newsletter includes no overpowering sales pitch or self-promotion — or, at least, includes that only occasionally. It conveys a personality, whether warm and friendly, authoritative, or humorous.
Fake people blast newsletters and promotional emails that may identify a problem but offer as the only solution hiring them or buying their product. They may seem unprofessionally written (errors, etc.) and lack personality. They offer nothing of value to the reader.
On Social Media
Real people have real friends and family among their connections. They can’t resist sharing photos of their vacation, the newest baby in the family and their genius dog (not necessarily in that order). They have interests that may have nothing to do with what they’re trying to market, and they comment about them (“I shot a hole in one today!”) or share a photo (“Here I am buying everyone drinks after my hole in one today. That was the most expensive golf shot ever!”). They also respond to all comments, even if it’s just to say, “Thank you.”
Fake people generate mostly sales copy (“Buy my product! It’s great!”). They don’t engage in conversation and they don’t appear to have a personality — or friends or loved ones or hobbies, for that matter.
All of these things will help create an online personality that conveys authenticity. But the No. 1 thing a business can do is to actually be genuine.
Whatever it is that led a person to start a business is what makes that businessperson genuine. Identify it and make it a part of the online message, and no one will ever call that business a fake.
Marsha Friedman, author of Celebritize Yourself: The 3-Step Method to Increase Your Visibility and Explode Your Business, is a 22-year veteran of the public relations industry and the CEO of EMSI Public Relations, a national firm that provides PR strategy and publicity services to corporations, entertainers, authors and professional firms. She can be heard weekly on her Blog Talk Radio show, EMSI’s “PR Insider”.