Judges for The 2021 National Housing Quality Award® (NHQA), sponsored by Pro Builder magazine, have named Camelot Homes the winner of a Bronze Award for the company’s commitment to the highest level of operational excellence and quality in the housing industry. Camelot was one of only four honorees this year and is the only Arizona-based company to be named to the list.
“We are thrilled to be honored by Pro Builder with this prestigious award,” said Julie Hancock, managing director of Camelot Homes. “NHQA is all about improving processes and making the company better. It was a full team effort and we are proud to be recognized for our continued focus on providing our clients with the best in quality and customer service.”
Camelot earned its NHQA Bronze Award because of the company’s many strengths, including excellence in homebuying experience management, strong employee engagement and the highest quality in customer satisfaction. Homebuyer survey company, Eliant Experience Management, surveyed Camelot Homes buyers at three junctures: move-in, mid-year and after 12 months. According to the survey results, Camelot ranked in the top 10 on the move-in survey during a 24-month time period and ranked No. 1 on the year-end survey 15 times during the same period. Camelot also scored points for its transparency when sharing customer satisfaction data with employees and trade partners and its generous annual employee bonuses.
Launched in 1993, NQHA recognizes operational excellence among home builders across the United States. Sponsored by Pro Builder magazine and based on the Malcom Baldridge National Quality Awards, NHQA evaluates builders across eight operational categories, including leadership and strategic planning to construction quality, human resources and customer satisfaction. For more information, visit the NHQA website.
Family owned and operated for more than 50 years, Camelot Homes has a reputation of designing and building award-winning luxury homes in Arizona’s finest communities. Across three generations, the Hancock family is known for unparalleled attention to detail and expert craftsmanship that distinguishes its homes from all others. In addition to creating innovative new home developments with responsibility to both homebuyers and local communities, Camelot offers custom homebuilding and luxury remodeling services.
Since 1936, Pro Builder has been a leading B2B content provider for the U.S. housing industry, delivering award-winning content in print, digital, video, email, social, and in-person channels. Its editorial mission is to provide practical, proven solutions to help home builders, architects, trade contractors, and other housing professionals thrive in today’s market.