QLess has created a mobile application that solves the problem of customers or patients having to wait in line — it’s a mobile queue. Customers can roam freely until their “time” in line is announced through a Web browser on a mobile phone, a kiosk in the waiting area or a computer. QLess sends an SMS or calls shortly before their turn comes up. There is also a marketing element to this concept through SMS and other outlets.
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Wait No More
by Mike Hunter