Tech Trends Continue to Shape How We Live, Work and Learn 

The pandemic has been a technology accelerator 

by Susan Anable

Illustration on people working on different devices in a scene that looks like a city

This time last year, most of us were hunkered down in our homes under stay-in-place restrictions. Little did we know it would become a global pandemic that would bring about broad-sweeping change in so many facets of life — technology included. 

The pandemic has been a technology accelerator for businesses, municipalities, schools, healthcare and homes. As such, those of us at Cox Communications who provide internet, telephone, security and video services to thousands of Arizona small and regional businesses and more than three million connectivity products within homes across the state have seen a few interesting technology trends that we believe will continue through the rest of 2021.

Provider Adoption and Investment in Telehealth Grows

Finding ways to connect virtually with one’s doctor is getting easier, too. According to a Cox Business survey, only 28% of respondents said that their healthcare service provider offered telehealth before COVID-19. Providers, too, gave telehealth a thumbs up, with 57% viewing it more favorably than before the pandemic and 64% feeling more comfortable using the technology.

Further, the same report shows up to $250 billion of current U.S. healthcare spend could go virtual — up from $3 billion pre-COVID-19. 

Smart Communities Keep Getting Smarter

From waste management and water meters to street lighting, parking and public safety, communities are getting smarter by the day. 

In Arizona, Cox is partnering with ASU students and faculty to design the next wave of Internet of Things (IoT) solutions focused on projects pertaining to smart and connected products that will empower citizens, students and local government teams to live and work more efficiently and enhance the quality of life. At the Cox Connected Environments Collaboratory, the ASU team is looking at urban redesign, augmented reality and the workforce of the future as well as fleet management, health and wellness and public safety.

Smart communities are increasingly becoming a priority nationwide — and worldwide. The pandemic has accelerated smart city tech, and citizens are more open to smart community tech than ever — which is unlocking doors to rapid growth that will continue. Going smart enables municipalities to make more effective data-driven decisions, decreases inefficiencies and streamlines and automates processes. It also enhances citizen and government engagement, improves infrastructure and provides new economic development opportunities.

And the trend toward just-about-everything-smart is taking place inside the home as well. According to Statista, North America in 2023 is expected to have 40% of the worldwide market of consumer spending on smart home systems like smart assistants, smart speakers and smart door locks and light switches. 

The Cloud Moves Closer to the Edge

Greater demands on bandwidth and latency issues have placed a greater spotlight on edge computing — or, as Gartner defines it, when information processing is located close to the edge where things and people produce or consume that information.

Analysts last year forecasted that edge computing would experience significant growth, especially since cloud vendors deployed more edge servers in local markets while telecom providers moved forward with 5G deployments.

Before COVID-19, Forrester predicted that the edge cloud service market would increase by a minimum of 50%. IDC’s worldwide IT predictions for this year include that the pandemic’s impact on workforce and operational practices will be the driving force behind most edge-driven investments and business model changes — well beyond 2021.

School and Work Will Continue to be Different

Work and school are back in different forms, making broadband connectivity essential. Many employees who were forced to work from home this past year may continue to do so permanently. According to Forbes, the percentage of workers permanently working from home is expected to double this year and Big Tech is leading the way, with companies like Twitter and Facebook having recognized the benefits of employees working from home indefinitely, even as offices reopen. 

Although working from home might have had a rocky start, employees have mastered using real-time chat and video conferencing to stay connected. According to SHRM, 94% of 800 employers surveyed by Mercer, an HR and workplace benefits firm, said that productivity was the same or higher than it was before the pandemic. Our own workforce at Cox will likely see a work/work-from-home hybrid model in the future. Interactive video conferencing and chat have enabled teams to maintain cohesion and stay connected while working out of the office. 

On the education front, Rand Corporation researchers found approximately 20% of public school district superintendents and charter school leaders said they plan to continue online schooling as an option once the pandemic subsides — or are considering the online option for families and students who want the choice. 

Whether teaching or learning from home or in the classroom, data-driven insights improve the classroom experience. Apps empower teachers to digitally administer homework, quizzes and tests and have one-on-one face time with students and parents.

And through artificial intelligence and machine learning, automated technology allows teachers to monitor and evaluate the progress students are making and better understand their strengths and weaknesses. For students, apps enable learning through gamification, which creates a fun and positive learning environment and can make the most reticent student excited about his or her studies.

More Content Means More Bandwidth and Navigation Help 

The entire world has been streaming more than ever. Internet service providers like Cox have experienced the equivalent of two years of traffic growth in the first few months of the pandemic and it has remained constant at those new levels. 

And high-intensity applications, aka “bandwidth hogs” like video streaming platforms that make online work and school possible, are essential yet difficult to attain without the appropriate bandwidth. Therefore, ISPs have answered this increasingly streaming boom by offering affordable internet packages that take care of all streaming needs — voice, video or otherwise. 

Speaking of voice, whether folks are binge-watching “Jeopardy!” on Netflix or jamming to music from Spotify using their Alexa, the use of streaming services and voice assistants is on the rise. With so many great TV shows to watch, it’s challenging to remember what’s on Peacock, Hulu, Netflix, Amazon and so on. But voice remotes allow users to pull up a series, app or movie with just a few words, such as “Find the Discovery channel” or “What should I watch?”

It feels good to be cautiously emerging from the pandemic, and the technology trends that have come to the forefront will continue throughout 2021 — and long after as well. Because Cox is committed to making digital life easier, we’ll continue investing in ways to better connect people and bring these critical technologies to life.  

Susan AnableSusan Anable is vice president of Government and Public Affairs for Cox. She oversees media, community relations, government affairs and internal communications in Arizona and Nevada. She is the Immediate past chairman of the Arizona Chamber of Commerce and Industry Board. 

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, it serves six million homes and businesses across 18 states. The 3,100 Arizona employees of Cox are proud to have topped numerous J.D. Power and Associates’ studies of customer satisfaction and for many years top “Ranking Arizona-Best of Arizona Business” list. 

Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

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