IT Managed Services Provider’s Local Touch Furthers Global Presence

by Mike Houghton

Phoenix has seen significant growth in recent years, in large part thanks to the growing technology market. Logicalis — a managed services provider with U.S. headquarters in New York and global headquarters in the UK — has capitalized on Phoenix’s growth, which parallels our growth as a company. Ranked sixth on CBRE’s list of new beneficiary markets, Phoenix offers an international company like Logicalis a ready pool of tech and STEM-educated talent and a welcoming tech business environment. And it’s quickly becoming an innovation hotspot.

I lead Logicalis’s U.S. sales teams, as well as all other customer-facing roles — including marketing, supplier, technical, and professional services — from right here in Phoenix. It has been an exciting journey as we have capitalized on our regional presence to help strengthen our go-to-market strategy and better meet our commitment to provide a foundation for continued growth and value for our customers.

We adopted a new approach to drive focus and alignment around Logicalis’s core partners and markets. We made strategic investments in cloud, security and IoT and analytics. And we’ve made focused investments in the healthcare, manufacturing, and government and education sectors.

These investments — along with our growing services portfolio — have driven IoT innovation in manufacturing through new partnerships, transformed classrooms at a leading university into next-generation collaboration centers, and enabled clinicians to drive better patient outcomes through seamless communication.

Our job is to not only meet the fast-changing technology needs of our customers, it’s to take a highly consultative approach to their business issues and deliver the outcomes they seek. As a result, our team continues to receive industry recognition as a top-rated managed services provider. In the last year, we were:

Named to the industry standard list (CRN Solution Provider 500) recognizing the most successful solution provider companies in the channel for the seventh consecutive year; Recognized for the sixth consecutive year as a North American solution provider (CRN MSP 500 Elite 150) with cutting-edge approaches to delivering managed services;

Recognized as a company that has differentiated itself by attaining high levels of technology partner certifications and partner program levels (CRN Tech Elite 250);

Ranked No. 10 among the world’s most strategic and innovative managed service providers (Channel Futures 11th annual MSP 501 Worldwide Company Rankings); and

Honored to have two Logicalis executives — Vice President of Cisco Solutions Renae Johnson and Director of International Sales Laura Vaupel — named to the CRN 2018 Women of the Channel list for their customer-centric leadership.

These awards don’t just give us bragging rights; they provide independent proof of our ability to deliver the most innovative and effective IT solutions, together with the highest standards of customer care, both locally and globally. And, while we appreciate the recognition, it’s never as good as seeing our customers succeed.

Logicalis has also been regularly recognized by our key partners, such as Cisco; we were one of only five Cisco partners in the world to achieve elite recognition as a Cisco Global Gold Partner, and were among the first to earn the inaugural Cisco IoT Authorization. These and other achievements mean our partners trust us to bring our global and regional expertise to serve customers in any market around the world.

At the end of the day, our partners and customers will continue to invest in next-generation technologies and services. We look forward to adapting our strategies and services to meet their needs, tying together our regional presence with our global strength to provide the best personalized solutions for our customers — from right here in Phoenix.

Mike Houghton is president of Logicalis U.S., an international IT solutions and managed services provider.

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