“No one cares about truck shops. For the most part. But we all share the road with the heavy-duty trucks these shops take care of,” observes Jacob Findlay, founder and CEO of Fullbay, which fills the previously neglected niche. He created Fullbay to bring these shops into the 21st Century with a cloud-based platform. The software handles the process from the repair request all the way to invoicing, even calculating all of the parts markup and shop profitability. “These shops go from swimming in paper and struggling with technician efficiency to highly-efficient, highly-profitable operations.”
Having previously helped grow two successful startups in the electronic medical record space, Findlay conceived the idea for Fullbay when a friend who owned a truck shop mentioned to him his difficulty finding decent software for his shop. “It hit me that taking care of trucks is very similar to taking care of people. Why not build an EMR for trucks? And Fullbay was born,” Findlay relates.
The company was founded in August 2014. “Starting any new venture is extremely difficult. It’s a grind. We are no exception. Getting people to take us seriously early on — even people I had worked with at previous jobs — was frustrating,” Findlay says. “But with growth and market share comes credibility.”