Since the advent of ChatGPT, millions of Americans have experimented with, used, and implemented generative artificial intelligence (AI) into their workstreams. Generative and large-language model (LLM) AI is revolutionizing many work sectors, but how do workers feel about it?
Workers are embracing AI in record numbers: Ninety-two percent of survey respondents say they trust it, 93% say they like to use it at work, and more than 1 in 10 say they wouldn’t be able to do their jobs without AI. Times have changed so quickly that more than 3 in 5 workers use AI at least a few times a week — a far cry from just a few years ago. In fact, 1 in 10 survey respondents report using AI all the time.
One of the main reasons why workers say they use AI is to boost productivity. Most of those surveyed say it’s working: Eighty-six percent say their productivity increased by using AI, which saves them an average of six hours a week. Not only that, but AI is beneficial to a company’s bottom line, as 1 in 4 say they save their employers money by using AI. The workers estimate yearly savings averaging $15,466.
It’s no surprise that many workers feel AI is here to stay in the workplace: One in five American workers surveyed are even considering a career switch into the AI industry. For those skilled in using AI, 12% believe they are entitled to a pay raise.
AI does cause some to worry, however: Sixteen percent say they are afraid of AI taking their jobs, and 14% are concerned AI will kill their industry in the next five years. Perhaps due to this, 58% say they want to see legislation regulating the use of AI in the U.S. The top concern? Data security.
How do managers across the country view AI? Twenty-nine percent have trained employees to use AI, but two in three will also still train “the old-fashioned way.” Just more than half encourage their employees to use it, 1 in 3 explicitly want their employees to use it, and 1 in 10 discourage it altogether.
Despite the rise of this technology, not all companies have AI policies in place. More than 1 in 3 (37%) workers said their workplace doesn’t have a policy, and 29% didn’t know whether their employers had one. Only about 3% said that AI was prohibited in the workplace.
From ChatGPT to using AI to help build websites, code or create complex program architectures, AI is clearly not leaving the workplace anytime soon. As more workers learn the ropes, this technology may become a mainstay rather than a passing trend.
Workers Use AI …
| A few times week | 39% |
| Daily | 25% |
| A few times a month | 12% |
| All the time | 10% |
| Weekly | 10% |
Top Tasks Using AI among Workers
| Writing | 59% |
| Writing Help | 56% |
| Data Analysis | 32% |
| Administrative Work | 29% |
| Planning | 27% |
| Marketing | 20% |
AI and Society
Sixty-two percent of American employees use AI at work. How does usage break down by generation?
| Baby Boomers | 66% |
| Gen Z | 64% |
| Millennials | 62% |
| Gen X | 58% |
Source: “Study: AI Saves Workers an Average of Six Hours Per Week”
Lynn Cadet is a staff writer at HostingAdvice with a bachelor’s degree from the University of Florida and years of experience in technical writing.
HostingAdvice provides reliable advice, how-to guides, reviews and more from a team of hosting and programming experts with extensive experience launching, hosting and covering industry-leading websites. Its in-house team and contributors have been featured in Forbes and The New York Times as well as in blogs of hosting providers.
