When highly skilled subject matter experts, engineers and managers leave their organizations, they take with them years of hard-earned, experience-based knowledge — much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of “Boomer” retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs and successions — not to mention commonplace promotions and transfers — all of which involve the loss of essential expertise. This book is a comprehensive approach to practical, proven techniques that will help transfer those deep smarts before it’s too late.
Critical Knowledge Transfer:
Tookls for Managing Your Company’s Deep Smarts
Authors: Dorothy Leonard, Walter C. Swap and Gavin Barton
Publisher: Harvard Business Review Press