Completely revised and updated, this edition is the ultimate guide professionals need to build successful business relationships with confidence. Good manners mean good business.This book offers proven, essential advice, from resolving conflicts with ease and grace to building productive relationships with colleagues at all levels. It also offers up-to-date guidance on important professional skills, including ethics, social media do’s and don’ts, and knowing how and when to take responsibility for mistakes. For the first time in business history, four distinct generations inhabit the workplace at the same time, leading to generational differences that can cause significant tensions and relationship problems.
Peter Post, Anna Post, Lizzie Post and Daniel Post Senning
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