The Essential Soft Skills Every IT Team Needs to Succeed

by Phil Cord

According to public opinion, if one wishes to create a successful IT department, all that person needs to do is hire a few tech-oriented people. However, this statement could not be further from the truth. Every part of the company, including the IT team, needs to be fine-tuned and able to cooperate with the other departments. Soft skills are necessary for this to happen.

Skills like communication, adaptability, critical thinking, leadership and problem solving are extremely valuable in the work environment. Furthermore, creativity and the ability to learn quickly are the perfect examples of soft skills found to be useful in many areas of life.

What are the essential soft skills that an IT specialist needs to work efficiently?

Communication Skills

Communication skills are important for IT specialists, as software development is a collaborative process. A programmer who is tasked with working on a big project can succeed only by communicating and collaborating with the other members of the team.

When developing a piece of software, no matter whether it be a paystub generator or an instant messaging app, a team of developers needs to work together to make sure that it meets the expectations of the potential user.

The benefits of strong communication skills in IT are not limited to the workplace only. By being able to communicate with others, IT employees will find it easier to socialize and develop relationships outside of work, as well as better understand other employees and clients alike!

Teamwork Skills

Not every role in IT requires teamwork skills, but such skills are still invaluable for the success of any company. The ability to work with others on the same project is a big advantage when it comes to handling bigger projects.

For example, in order to create a decent application, a team of IT specialists from a big software development company will need help from other teams, ranging from graphic designers to user-experience specialists. The only way for such a large number of people to succeed is through teamwork.

Problem-Solving Skills

Problem-solving skills are essential for everyone who works in IT. In fact, problem-solving skills are so important that many experienced programmers with years of experience undergo problem-solving training courses.

It should come as no surprise, though. After all, software development is a dynamic process by nature, and problems do occur from time to time. As a result, an IT professional who knows how to solve unique problems will be more valuable than the one who cannot. In other words, the ability to solve problems efficiently and creatively is necessary for anyone who wants to have a career in the IT industry.

Critical Thinking

Critical thinking is about objectively analyzing and evaluating facts in order to form a judgment. It is a skill that entails several subskills, such as logic, conceptualization, reasoning and analysis. It applies across a wide range of areas of business where decision-making is required, ranging from business strategy planning to customer service and software development.

When it comes to IT, critical thinking can help prevent problems from occurring. For example, a programmer should be able to identify potential problems in code ahead of time, as well as find a way to address the said problems in a timely manner.


Creativity goes hand in hand with critical thinking, as it involves making something out of nothing, like making a unique app from scratch and improving an existing website without being given specific instructions on how it should be done.

In addition to that, it allows for the creative use of technology, such as using data analytics tools to obtain a unique set of data that can help a marketing specialist understand the behavior of a brand’s target customer and develop an effective marketing strategy.


It is easy to think that resilience is important only for people who work in areas like customer service, sales and human resources, but just like problem-solving skills, resilience is essential for everyone in IT.

Resilience applies to every part of an IT specialist’s workflow, from designing an app to developing it and making sure it meets the client’s requirements. Regardless of where a person’s role falls in the IT department, that person will always have to deal with unexpected events that will require a certain degree of resilience.


Adaptability is just as important to IT professionals as it is to people working in other industries. It allows a person to adapt to different technologies, different environments and different people. If one does not possess the ability to adapt to each of the things listed here, it is likely that person will not become successful in any industry.

Time Management Skills

Time management skills are highly valuable to each member of an IT department. Most people who work in that field have to deal with tight deadlines and limited resources in order to achieve ambitious goals. Without the ability to get things done on time, an IT specialist is going to have trouble climbing the career ladder in any organization that works in the IT industry.


If an IT team is to get things done in a timely and efficient manner, it is necessary that that team has a competent leader with strong leadership skills. Leadership skills, just like critical thinking skills, are based on a set of subskills, including empathy, logic and organizational skills. If a member of an IT team is eager to become a team leader, achieving that goal will be impossible without leadership skills.

To sum up, soft skills are indispensable to every IT professional, no matter where that professional fits into the IT department’s organizational structure. However, it is worth noting that soft skills are essential for anyone who wants to be successful, and the above list is by no means exhaustive.

The development of soft skills can be a long and challenging process, but it is definitely worth the effort. Such skills will make a person incredibly valuable as an employee, as well as make everyday communication much easier!

Phil Cord is a freelance content writer. He loves exploring new solutions and their impact on business. Currently, he works with a group of specialists fascinated by the broadly understood subject of work. Their areas of interest include topics related to the future of work, offices, technology in the workplace, HR specialists’ competencies, health, communication and a wise combination of professional and private life.

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