Identifying an Ideal Employee Pool 

by Ed Evans

At Consumer Cellular, we are fortunate to be growing and expanding our footprint across the country. During the last month of 2021, we announced the opening of two new customer service centers — one in Oklahoma City, which became up and running in January, and one in Kentucky, which we hope to have open very soon. What that means is: jobs. Hundreds of jobs, in fact. In addition to what we are looking for in Oregon and Arizona at the two new facilities, we are looking to hire around a combined 800 individuals. 

Like so many companies hiring during the pandemic, it was a challenge to find employees. However, this process allowed us to discover a solution and another demographic that is an ideal fit for our positions. 

We decided to bolster our hiring efforts on the people we serve — seniors. Because our main customer demographic is 50 and older, we noticed some specific characteristics in these individuals who have already come to work for us. They have patience, they are sincere and they genuinely want to help people. 

These are the traits we look for in all of our employees because we pride ourselves on outstanding customer service. The individuals we are looking for are highly motivated self-starters who want to help our growing company and be a part of our success story. That is why we have been ranked No. 1 by J.D. Power 11 times in a row for best customer service. We also pride ourselves on being 100% based in the United States, where we serve our more than 4 million customers.

In addition to identifying seniors as valuable employees for us, many seniors may also find our company attractive for their schedules or lifestyle. We offer competitive pay, on-the-job training, full benefits, flexible working options and more. 

We are continuously recruiting at all our locations and welcome anyone who has the attributes to contribute to our award-winning team. 

Ed Evans is the CEO of Consumer Cellular.


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