Cox Introduces New Service in Phoenix Metro, Protecting Businesses from Outages

Cox Business

Cox Business announced today the launch of its new Internet continuity service, Cox Business Net Assurance. With this solution, Cox customers will be protected from losing Internet connection during outages – giving business owners and their employees peace of mind during the unexpected.

Maintaining Internet connectivity is essential for successful businesses of any size. Net Assurance provides high-availability connectivity and combats Internet interruptions in two ways. First, if there is a loss of Internet access, wired and private WiFi connections will automatically failover to an LTE wireless network. And in the event of power loss, an uninterruptible power supply (UPS) battery backup with surge protection provides around four hours of power to keep systems on.

Pet Dental USA in Peoria exists to make dental care for pets affordable, so owners do not put it off.  It’s a prime example of the power of Cox Business Net Assurance.  Co-owner Brian Redmon says his business is 100 percent reliant on Internet services to engage with customers and to run its cloud-based software and point of service payment stations. “If the power went out, we would be at a standstill. It would shut us down,” says Redmon adding, “Cox Business Net Assurance makes me feel great and secure.  I know that if we do have a power outage, Net Assurance is there to back us up.  It’s a must have for anyone running a business.”

“Loss of power shouldn’t result in a productivity outage, too. Today’s businesses need reliable connectivity service to keep operations running smoothly,” said Ed Aaronson, Vice President, Cox Business Arizona.  “Net Assurance will reduce downtime for our customers and give them the protection they need to keep their teams online.”

Cox Business Net Assurance is always working in the background to provide a reliable backup solution. The service automatically chooses from multiple wireless providers, automatically selects the best connection for customers, so there is no need for customer intervention.

Customers can also sign up for proactive notifications for changes in their network statuses, as well as receive round-the-clock customer care and access to MyAccount online tools – all for one low monthly fee.

The commercial division of Cox Communications, Cox Business provides voice, data and video services for more than 370,000 small and regional businesses nationwide, including health care providers; K−12 and higher education; financial institutions; and federal, state and local government organizations. The organization also serves most of the top-tier wireless and wireline telecommunications carriers in the U.S. through its wholesale division.

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