The City of Phoenix Paying Customer’s Outstanding City Services Bills

​The Phoenix City Council has earmarked $5 million to help customers impacted financially by the pandemic pay utility bills.

Customers can apply for the city’s Deferred Payment Arrangement (DPA) Recovery Program to pay a portion of customer’s outstanding city services bill.

Using funding from the Federal American Rescue Plan Act (ARPA), the city will pay two-thirds of the customer’s outstanding balance as of Sept. 30, 2021. The customer will be responsible for the remaining one-third of the outstanding balance and would be paid over an agreed-upon amount of time frame.

Accounts that are eligible for the assistance must meet the following criteria:

• ​City of Phoenix Single-Family Residential (SFR) customer.
• Residential property is located within Phoenix taxable boundaries.
• A minimum of 12 months of consecutive service.
• Must be enrolled in a DPA by Sept. 30, 2021.
• No water theft or tampering on the account.
• No fees, such as returned checks or tampering fees.
• Experienced financial hardship due to COVID-19.

Accounts that are ineligible are high water use accounts (average 50 centum cubic feet (CCF) or greater), multiple SFR accounts, and property management and commercial accounts.

Customers will have until Sept. 30, 2021, to enroll in a deferred payment arrangement or make a payment to their account to place the account in good standing. If the account is still outstanding, the customer will be placed on a low flow device. The low flow device will be installed for no more than three months. Following the installment of the low flow device, customers will have three months to make a payment towards their account before service is turned off.

Customers are encouraged to enroll in a deferred payment arrangement by using Phoenix at Your Service or by calling 602-262-6251.