WEBINAR – Jan 10: How to Manage and Navigate Challenging Customers

Arizona Commerce Authority

Please join us for the upcoming Small Business Boot Camp virtual webinars and monthly workshops. If you missed any past sessions, watch here.
How to Manage and Navigate Challenging Customers
01/10/2023 | 9:00 AM
Having a customer service business can bring demanding customers that feel impossible to satisfy. However, how you handle them makes the difference between a negative or positive review, a repeating customer, and the overall health of your business. You’ll learn how to:

  • Understand customer needs
  • Apply the eight Standards of Trust and keep customers
  • Prevent issues
  • Manage difficult customers
  • Request customer reviews
  • Recognize when you need help

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