Robot workers replacing human jobs — the debate of the decade. In reality, however, the opposite looks true. ManpowerGroup’s report “Humans Wanted: Robots Need You” found that more employers than ever — 87 percent — plan to increase or maintain headcount as a result of automation for the third consecutive year. ManpowerGroup surveyed 19,000 employers in 44 countries on the … [More]
Facilitating Robotic Process Automation
Robotic Process Automation (RPA) is expected to be one of the fastest-growing industries in 2019; to help business understand how to implement that function and more quickly realize the ROI of automation, global RPA solution company Kryon offers organizations full visibility into all business processes through Process Discovery technology. It was recently certified by the … [More]
Gamification to Improve Employee Retention
Recognize app is a technology company that uses gamification to improve employee retention. According to Recognize’s analytics and projections, 19.2 million people will be working remotely by 2020. Companies can use Recognize’s gamification theory to strategize employee rewards to keep them engaged on and offsite. “We continue to learn from our customers what customizations … [More]
Manage Contact Center Volume
EqConnect, recently launched by Scottsdale-based accounts receivable servicing provider Equiant, offers leading-edge cloud technology to help companies effectively and quickly manage contact center volume. Fully integrated into the Equiant Platform as a Service (PaaS) platform to simplify contact handling, eqConnect features includes seamless campaign integration, agentless … [More]
The 5 Most Cringe-Worthy Privileged Data Breaches of 2018
Privileged attack vectors and stolen personally identifiable information (PII) obtained have been a constantly paired news item throughout 2018. In 2019, we can expect privileged attack vectors to continue to reign as the No. 1 root cause of breaches for both consumer and business data theft. Below, I have compiled my list of the top-five most noteworthy breaches for this … [More]
IT Challenges for Growing Enterprises
Rapid business growth is a universal goal, but the inability to scale infrastructure and resources can easily become a growth inhibitor. Whether it’s e-commerce, CRM or deploying and managing employee devices, growth places strain on IT resources, with employees, endpoint devices and operating systems growing faster than IT staff. With every new period of growth or … [More]
IT Challenges: When to Lean on Automation
In every business, there are repetitive processes that take valuable time away from supporting growth or, worse, lead to burned out IT staff, frustrated employees and unhappy customers. The first step is to identify where these repetitive processes live in IT, which could be: Deploying new devices, operating systems or patches Tracking or managing software licenses … [More]
Rewiring Hiring: The AI, Tech Takeover of HR
Hiring the right people is one of the most important decisions a business can make. Regardless of industry, most companies require the following attributes of future hires: necessary hard skills, soft skills and experience to fill a given position. Hard skills and experience are, for the most part, quantifiable. Soft skills are more difficult to capture. Research suggests … [More]
Local Motors’ Autonomous Shuttle
Phoenix-based Local Motors — a ground mobility company that, in the decade since its founding in 2007 has debuted the world’s first 3-D-printed car, the world’s first co-created vehicle and the world’s first co-created self-driving, electric vehicle — is now close to deploying a fleet of autonomous shuttles in the Phoenix area as part of a global fleet challenge it launched in … [More]
Reimbursement Admin Automated
Espresa, a pioneer in empowering companies to provide world-class programs that employees love and associate with the best places to work, has added a new reimbursement allowances feature to its employee programs automation platform. The new feature allows HR and benefits teams to more effectively manage reimbursement allowances, driving engagement across campuses and … [More]
Marketing Automation Built for SMBs
Now available from Scottsdale-based Swiftpage, the provider of Act! CRM software — a leading cloud-enabled platform aimed at helping small and mid-sized businesses grow — is the next generation of Act!, marrying proven CRM with powerful marketing automation. Purpose-built for SMBs, the new Act! includes rich customer management, dynamic sales pipeline management, powerful … [More]
JDA’s Brave New World of Retail
JDA Software’s supply chain software is changing, if not the face of retail, then its behind-the-face. Seeing is believing, as the saying goes, and if a picture is worth a thousand words, how much more is a physical, in-person demonstration worth? JDA recently unveiled a world-class JDA Customer Experience Center, located at its global headquarters in Scottsdale, that will … [More]
Product Marketing Platform Disrupts
It’s estimated that 94 percent of small and medium-sized enterprises (SMEs) have yet to adopt product information management systems. Product information management tools (PIMs) act as an umbrella, enabling businesses to manage information required to market and sell products through numerous distribution channels; a huge number of small retailers are still relying on Excel to … [More]
Personal Assistant App Launches in Phoenix
On-demand personal assistant app ZINKN launched last August, providing Valley residents an easy-to-use tool to request on-demand or scheduled help with a wide range of personal services such as errands, household tasks, transportation and family care. The app also provides contract jobs for workers, called “People Share™ Providers,” looking to supplement their income. ZINKN … [More]
Transform Enterprise Collaboration
POPin, a collaboration platform for leaders and executives designed to help drive organizational alignment through anonymous forums and conversation, has integrated its collaboration app with Microsoft Teams, the hub for teamwork in Microsoft Office 365. By leveraging POPin, business leaders will be able to solicit candid and anonymous feedback that builds trust, exposes … [More]
Team Work
MeisterTask is an agile task management tool for teams, enabling users to create an unlimited number of projects, assign tasks and track work to completion, via Kanban-style project boards. With workflow automations and the ability to collate all project resources and communication in one central place, teamwork is truly collaborative and productive. Known for its … [More]
Disruptive Work Behavior?
Believing that “a company can’t fix what it doesn’t know is broken,” Warble offers a lifeline that lets any U.S.-based employee with an active work email anonymously report nine different types of disruptive work behavior directly to the offender’s boss — because, after all, they are the ones who are both personally motivated and hold the authority to resolve issues. No company … [More]
Fullbay: Full Care for Truck Shops
“No one cares about truck shops. For the most part. But we all share the road with the heavy-duty trucks these shops take care of,” observes Jacob Findlay, founder and CEO of Fullbay, which fills the previously neglected niche. He created Fullbay to bring these shops into the 21st Century with a cloud-based platform. The software handles the process from the repair request all … [More]
