The cash-flow crisis resulting from inadequate accounts receivable collection practices in a growing business is generally the greatest threat the business will ever face. Even a profitable firm can be forced to close by the resulting cash crunch. Here are a few tips that, when taken as seriously as client service, will greatly help collection efforts: Invoice clients in … [More]
Dealing with ‘Difficult’ Colleagues Leads to Happier Customers
Too often, organizations promise satisfaction to external customers and then allow internal politics to frustrate their employees’ good intentions to deliver. It’s important to remember that customers aren’t the only ones who come through an organization’s door every day seeking quality service. Employees and company leaders also need to be served. If they’re not happy, it’s … [More]
Hiring Military in the Civilian Work Force
They come into the work force with a strong goal and task orientation, bringing an ethic of hard work, discipline and the ability to lead a team. This, explains Mike Hadley, financial advisor talent acquisition recruiter for Edward Jones, is why his company actively seeks out returning military men and women. “Edward Jones puts the needs of the client first, and where else but … [More]
Social Networking — Off-limits in Employment Decisions?
In the last several weeks, a minor firestorm has developed over private employers’ use of social networking sites, such as Facebook, to inform their employment decisions. Though the controversy about social networking sites was not exactly news to employers — many of whom have been monitoring employees’ Facebook, myspace, and similar pages for years — recent reports that some … [More]
The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It’s Too Late
People are four times more likely to leave a job because of something going on in the office than for an outside opportunity. Yet most managers blame employee turnover on the lure of other companies, even when the real factors are well within their control. Based on research performed by the prestigious Saratoga Institute, this book provides readers with real solutions for the … [More]
