The City of Tempe is introducing three Instant Language Assistant (ILA) devices, created by Translate Live LLC, to help residents who are not English fluent communicate more effectively when accessing city services. These innovative devices can translate conversations in real time across more than 200 languages and dialects, from Arabic and Hindi to Mandarin and Spanish.
Running from February through October, the pilot program will test these devices at:
- Escalante Multi-Generational Center – Helping community members navigate recreation programs.
- City Manager’s Office – Supporting communication with Tempe City Council staff within their offices and at public meetings.
- Monthly Rotation- A third device will rotate between departments. The device will be at the City Clerk’s Office through mid-March then move to the Tempe Public Library.
Each interaction with the device includes a short survey, allowing users to share their feedback and help assess the program’s effectiveness.
The devices are HIPAA compliant and feature end-to-end encryption, ensuring that all conversations remain private and secure. This guarantees that residents can communicate with confidence, knowing their personal information is protected.
Enhancing Accessibility and Inclusivity
Residents can start a conversation by simply selecting their preferred language or dialect and speaking or typing. Conversations are instantly translated, displayed on the device and voiced in real time ensuring clear communication. For residents whose language isn’t preloaded or for those needing American Sign Language (ASL) interpretation, the devices offer easy access to live translators.
This technology also provides accessibility features for people with hearing or communication challenges. Voice-to-text functionality allows individuals with hearing impairments to follow conversations in real time.
A Commitment to Community Values and Title VI Compliance
This pilot program aligns with the Tempe City Council’s commitment to fostering equity, inclusion and strong community connections. By removing language barriers, Tempe is ensuring that all residents have equal access to the services and support they need, as well as supporting the City of Tempe’s compliance with Title VI of the Civil Rights Act, which ensures that individuals with limited English proficiency can engage meaningfully with city services. By prioritizing equitable communication, the city continues its efforts to provide inclusive and accessible services to all residents.
The pilot program is fully funded by the City of Tempe as part of its broader efforts to promote accessibility and inclusivity.
Residents are encouraged to try the devices and provide feedback to help shape the future of language accessibility in Tempe. Devices are located at:
- Escalante Community Center: 8 a.m. to 9 p.m. Monday- Thursday, 8 a.m. – 8 p.m. Friday, 10 a.m. – 5 p.m. Saturday, 1 p.m.- 6 p.m. Sunday at 5 2150 E. Orange St.
- City Manager’s Office: 8 a.m.- 5 p.m., Monday – Friday, and during City Council Meetings, Tempe City Hall, 31 E. Fifth St.
- Tempe City Clerk’s Office: 8 a.m.- 5 p.m., Monday – Friday, Tempe City Hall, 31 E. Fifth St.
