Outrage is everywhere — on the left and on the right — and many companies have found themselves in the crosshairs. GoFundMe was pressured to cut off funding to protesting truckers in Ottawa. Disney’s CEO was dragged down for mishandling both sides of Florida’s “Don’t Say Gay” law. Facebook and other tech companies have been accused of manipulating elections in many countries and by many parties. People are angry with the world — in some cases, rightfully so — and now view companies as they do governments, as targets of their wrath and potential forces for social change. Managing outrage has moved from being an occasional leadership challenge, like handling a PR crisis, to a necessary and critical leadership capability, like strategic thinking or financial acumen. The Age of Outrage is an essential guide for leaders and their teams in this new era of polarization.
The Age of Outrage: How to Lead in a Polarized World
Karthik Ramanna
$32.00
Harvard Business Review Press
Available 10/29/2024
256 pages
