A Holistic View to Mission Accomplishment

President and CEO, OneAZ Credit Union

from Kim Reedy

OneAZ Credit Union is committed to our mission of truly improving the lives of our members, our associates and the communities we serve. In 2019, OneAZ put a strong emphasis on making our members’ experience easy, enjoyable and effective, supporting Arizona businesses and making our associates’ jobs more efficient.

In 2019, we focused on member satisfaction by taking a holistic look at how we serve our members and making their feedback a priority. Gathering their input helps us understand member interactions and discover areas for opportunity. Thanks to our members, we are optimizing processes and improving associate-tomember communication.

Every organizational improvement we make serves not only our members, but also our associates. In order to ensure that we are hearing our associates’ feedback, we launched several internal surveys in 2019 to gauge associate satisfaction, communication and internal service. We learned a great deal from their helpful responses and are continually using this feedback to improve internal processes and enhance our organizational cohesion.

We continue to identify ways to improve OneAZ’s company culture and introduce exciting new benefits for our associates. In addition to our competitive compensation, healthcare and lifestyle benefits, we are also introducing new perks like paid time off for pet care and 100-percent gym membership reimbursement. In 2019, we began offering student loan repayment assistance, and, thanks to the positive response from our associates, we are increasing the payment amount.

OneAZ strives to continually support and strengthen the Arizona economy. In 2019, we established a Legacy Partnership with Local First Arizona that has opened doors for OneAZ to connect with Arizona’s small-business community on a new level. As a local financial institution, we provide vital products and services to Arizona’s small-business owners. Decisions are made locally, with Arizona’s needs in mind.

We are proud to be Arizona’s credit union. From our founding in 1951 to 2020 and beyond, we are here for Arizonans whenever they need to call on their local financial experts.

About One AZ Credit Union

OneAZ Credit Union offers a full suite of financial products and services, from mortgages and auto loans to checking, savings and business accounts. An Arizona mainstay since 1951, the credit union was co-founded by state employees who included the Honorable Rose Mofford, former governor of Arizona. OneAZ now serves the entire state with 21 branches and a robust online and mobile banking system that allows all Arizonans to become member-owners.

In partnership with OneAZ Community Foundation, the Credit Union supports Arizonans by offering financial support for natural disaster victims and grants for local nonprofits that improve the community. Through its flagship Community Impact Grants program, OneAZ has provided more than $280,000 in grants to nonprofits across the state.

OneAZ employs nearly 500 Arizonans at branches throughout the state, including its Phoenix-based corporate office. The associatefocused credit union is committed to providing associates with competitive wages, exceptional benefits, a friendly work environment and opportunities for growth. OneAZ is a seventime recipient of the Peter Barron Stark Companies Award for Workplace Excellence, as well as Phoenix Business Journal’s Healthiest Employers and Arizona’s Most Admired Companies.

This is one part of the December 2019 cover story. To see the full story, click here.

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