Complete Care Concept Debuts in Surprise

by Mike Hunter

Providing both full-service emergency room and urgent care under one roof, HonorHealth has partnered with Intuitive Health to open a dual care retail model, debuting the concept for Arizona at 12,000-square-foot HonorHealth Complete Care in Surprise.

The $12-million facility offers a new healthcare experience that helps take the guesswork out of where to seek care when feeling ill or for an injury. Patients seeking care at an HonorHealth Complete Care facility are billed only for the level of services they receive rather than on the location of their care — for a savings of millions of dollars in unnecessary ER visits. Additionally, because they can access both urgent and emergency care under one roof, patients will benefit from reduced wait times — which will allow them to get the treatment they need and get them back to their lives quicker than traditional emergency room models.

“Dual emergency and urgent care facilities eliminate the need for patients to self-diagnose the severity of their health concerns before selecting the most appropriate medical center for care,” says Todd LaPorte, CEO of HonorHealth, a leading Valley healthcare system serving 1.6 million people in the greater Phoenix and Scottsdale area. “We are excited to partner with Intuitive Health to bring this concept to Arizona.” 

“This location is the first in the Valley to offer this type of care, and we’re confident that this level of customer-centric service will be welcomed by this community,” says Thom Herrmann, CEO of Intuitive Health, which was founded in 2008 and pioneered the combined emergency room and urgent care model. “Our philosophy is built on a patient-centric perspective where patients are ‘wowed’ at every point in their journey.”

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