For the eighth consecutive year, azcentral.com has announced Credit Union West as a Top Company to Work for in Arizona.
This prestigious award is granted based on metrics gathered from comprehensive employee surveys and a thorough workplace evaluation. Employees were asked to evaluate culture, work environment, leadership and satisfaction, while the evaluation focused on workplace practices, policies, benefits, perks and demographics.
Credit Union West’s team members pointed to a positive relationships with management, role satisfaction, internal career development and the organization’s “hire-to-retire” philosophy of promoting from within as key reasons for why the credit union is a great place to work.
“Our employees are the heart of our business,” said President and CEO Karen Roch, a 21-year employee of the credit union and a key example of the company’s practice of internal career development and promotion. “We believe that happy employees make happy members, which is why we’re able to serve our members so well.”
The results of these initiatives have produced clear results, earning the credit union an impressive 96% member-satisfaction rating last year, based on member surveys. Members highlighted the efficiency, friendliness, knowledge and professionalism of team members, which the credit union believes is a direct result of a positive work environment.
“We actively seek our employees’ ideas and expertise to help improve organizational operations and departmental processes, as well as to drive support of local charities through our Employees CARE Program,” Roch continued. “Giving our employees a voice builds pride and synergy across our organization, which in turn increases engagement in their work and the relationships they build with our members and the communities we serve.”
Established in 1951, Credit Union West serves close to 75,000 members and is the watchful steward of $841 million in assets. As a member-owned, not-for-profit organization, the credit union not only provides members and neighbors the resources to achieve and maintain financial health but also gives back to the community, actively supporting non-profits that serve the military, veterans, first responders, their families and others. Membership is open to anyone who lives, works or worships in Apache, Cochise, Coconino, Gila, Maricopa, Mohave, Navajo, Pima, Pinal, Yavapai and Yuma counties. Credit Union West has earned the highest 5-star rating from Bauer Financial, Inc., was named Air Force Credit Union of the Year in 2018 and is an eight-time Top Company to Work for in Arizona honoree.