Goodwill of Central & Northern Arizona and Goodwill Industries of Southern Arizona released the findings of a new economic and social impact study highlighting the organizations’ wide-ranging contributions to Arizona’s economy, workforce, and communities. The study, completed by Viable Insights and the Economic Policy Institute at Northern Arizona University, underscores Goodwill as a catalyst for both economic productivity and social wellbeing.
Pointing to the broad impact Goodwill has on communities throughout the state, the study found that the combined operations of both organizations support 10,447 jobs and generate nearly $927 million in total economic output across Arizona. Together, the organizations also contribute nearly $408 million in labor income and approximately $553 million in value added to Arizona’s Gross State Product.
The study also examined GCNA and GISA’s social impact, highlighting Goodwill’s role as a trusted workforce and community partner across the state. Community stakeholders cited strong collaboration, responsive services, and a shared drive to improve stability, skills, and long-term economic mobility for individuals and families they serve across various mission-centric programs. Programs like GCNA’s Veteran Career Center and MyCareerAdvisor.com that provide career development and training resources, as well as education initiatives like The Excel Center, Arizona’s first in-person adult high school offering adults over the age of 18 the opportunity to return to school and earn their high school diploma at no cost to them.
“The numbers in this study are significant, and the impact behind them is truly making the greatest difference,” said Tim O’Neal, President and CEO for Goodwill of Central and Northern Arizona. “Every day, we see individuals gain confidence, develop new skills, find meaningful employment, and create greater stability for themselves and their families. This study reinforces our longstanding commitment that through our work, we are empowering individuals, strengthening families, and building stronger communities.”
Participants across multiple programs reported meaningful improvements in employment readiness, career direction, and financial stability. Many credited Goodwill with helping them secure employment, earn certifications, and rebuild confidence. Participants also reported improvements in mental health, stronger family relationships, and increased engagement within their communities, underscoring Goodwill’s impact beyond employment services alone.
The report concludes that Goodwill’s significant operational scale and person-centered approach together position both GCNA and GISA as strong contributors to workforce development, community resilience, and economic advancement across Arizona.
