Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Customer service done right is one of today’s most powerful competitive advantages. In Can Your Customer Service Do This, customer service turnaround wizard and renowned customer service training expert Micah Solomon — who has worked transforming the customer experience for brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association — shares everything he knows, and everything an individual needs to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining and synchronizing employee behaviors, systems and standards to together create the perfect customer service environment and customer experience for customers.

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
Micah Solomon
$27
McGraw Hill
Available 10/9/2023
240 pages