Pharmacy Technician

Shields Health Solutions


Hybrid schedule-work from home/in office 2x a month Phx AZ

Monday-Friday/40 hours

$1,000.00 sign on bonus

Job Purpose:

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process.  This role will be responsible for some or all of the below types of activities:  responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy;  inbound calls to support the health systems needs in patient; status checks on prescriptions; assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages; responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries; serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Job Duties:

  • Proactively coordinate medication refills including data entry and pharmacy claim adjudication
  • Make outbound patient refill phone calls and complete the patient refill request.
  • Answer, resolve and triage inbound inquiries.
  • Clarify prescription orders with pharmacist and/or clinician as appropriate;
  • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
  • Manage, organize, and update relevant data using database applications.
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
  • Identify trends, resolves problems; recommend improvements; implement change;
  • Actively participate in process improvement initiatives;
  • Act as a value-added business partner to stakeholders throughout the organization;
  • Protect organization's value by keeping information confidential;
  • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
  • Flexible scheduling to meet business needs with health system partners starting as early as 5:00 AM (PST) / 8am EST
  • Other duties and/or responsibilities may apply

Experience / Education:

  • Required 1+ years, as a Pharmacy Technician
  • Required Education: High school diploma or GED

Salary Posted Location
19.50 - 21.50 Per Hour 2021-10-13 4129 E. Van Buren St. Suite 220 Phoenix AZ 85008


Apply Now

In Business Dailies

Get your twice-daily dose of all you need to Grow Your Business.
  • Get the day’s Top Stories
  • Relevant In-depth Articles
  • Daily Offers
  • Coming Events
Free sign up for 2021.
Don’t miss out!