Michael D. Jones

Q: What most notably stands out about your organization as an innovation, opportunity or service that improves or better delivers healthcare to Arizonans?

At Delta Dental of Arizona, innovation isn’t just about new products, it’s about driving meaningful change that improves the health and well-being of Arizonans. For more than 50 years, we’ve been the trusted leader in dental benefits, but we’re not stopping there. With the addition of vision insurance and an innovative discount card program, we’re making comprehensive coverage more accessible than ever.

We’re also breaking down barriers between medical and dental care. After a successful pilot at Banner – University Medical Center Phoenix, the Hospital Oral Care and Periodontal Disease Education (HOPE) program expanded to 28 acute-care hospitals across six states. By collaborating with nurses and therapists, we’re helping patients establish critical oral health routines that support overall well-being, especially for seniors and those managing chronic conditions. Studies continue to show that Medical-Dental Integration (MDI) leads to better health outcomes, and we’re leading the way in making that a reality.

Beyond coverage, our commitment extends to underserved and uninsured communities. Since 2010, our Foundation has invested $20 million in oral health education, disease prevention and food assistance programs. At Delta Dental of Arizona, we don’t just insure people — we empower them to live healthier, happier lives.

Q: Tell us about your known style of leadership or philosophy on being a strong leader for your organization. Tell us about a specific program, leadership policy or practice that has directly benefited healthcare outcomes in Arizona.

As a leader, setting the proper example is essential. By embodying our core values — integrity, service, collaboration, inclusion and care — I help foster a thriving, value-driven culture. My servant-leadership style focuses on empowering my employees to be their very best. I am a strong advocate for enhanced performance management and rewards systems, which provides everyone with clear, direct feedback and effective personal development.

Under my leadership over the last three years, Delta Dental of Arizona has consistently earned Healthy Arizona Worksites Program Platinum Awards and has been recognized among Arizona’s Healthiest Employers and the Valley’s Best Places to Work.

Supporting employee volunteerism is also a priority for me. Last year, employees volunteered 946 hours at 27 events, with 63% of our team actively participating in the community. This approach enhances employee engagement, strengthens our organizational culture and improves our service to patients and members.

Q: What do you feel a healthy Arizona workforce and families can mean for Arizona’s growth?

A healthy workforce is the foundation of a thriving economy, and at Delta Dental of Arizona, we believe that access to quality healthcare plays a pivotal role in Arizona’s long-term growth. When employees and families have access to comprehensive healthcare — including preventive dental, vision and wellness services — they are more productive, engaged and able to contribute to their communities. Investing in health today prevents costly medical issues in the future. Our specialized dental benefits for individuals with special healthcare needs combined with our community outreach programs ensure that even the most vulnerable populations receive essential care.

In 2024, we served more than 1.6 million members, helping Arizonans lead healthier lives, reducing absenteeism in the workplace and fostering a more resilient workforce. A state that prioritizes health is a state that attracts businesses, families and talent, driving economic prosperity, innovation and a brighter future for all Arizonans.

Q: What is on the horizon for your organization?

Over the next three years, Delta Dental of Arizona is focused on expanding our products and services to create a path to better health and wellness for Arizonans. We’re committed to increasing access to affordable benefits, launching new solutions that support whole-person health and strengthening brand awareness around our mission.

As a forward-thinking health and wellness company, we leverage science, data and technology to improve health outcomes and remove barriers to care. To support future growth, we’re expanding our workforce and enhancing our internal infrastructure.

We are also deepening our engagement with community partners and healthcare organizations to ensure equitable access to care. Plus, our work continues to bridge gaps in healthcare, advocating for stronger collaboration between medical, dental and vision providers to improve patient health holistically.

By evolving our services and expanding our impact, we’re helping businesses, families and individuals across Arizona lead healthier lives.