Desert Financial Credit Union brings Kendal Harris on as the new chief experience officer. With nearly three decades of credit union industry experience, Harris will lead the strategy and execution of member experience across the branch network, contact center, and digital transformation departments.
“Kendal’s strategic vision and operational experience will be instrumental as we continue transforming and growing as an organization,” said Cathy Graham, executive vice president of Desert Financial.
With 29 years of credit union industry experience, a bachelor’s degree from the University of Arizona, a high honors graduate of CUNA Management School, and a deep belief that exceptional experiences are the foundation of long-term member relationships, Harris brings a blend of visionary leadership and operational excellence to every touchpoint.
Harris’ expertise includes aligning people, processes, and technology to elevate service, enhance operational effectiveness, and support the member experience and sustainable growth. Throughout her career, she has fostered a culture rooted in empathy and accountability to ensure that every interaction created moments that matter and exceeded member expectations.
“Desert Financial has built a remarkable reputation for sharing success with members and the community,” said Harris. “I am honored to join a team so deeply committed to creating exceptional experiences and meaningful connections.”
Harris’ arrival further accelerates Desert Financial’s vision of sharing success by creating member-centric experiences while giving back to the community.
