Admin Support Rep/Service Coordinator

DH Pace Company, Inc. aspires to hire a customer focused and motivated Admin Support Rep/Service Coordinator who will join our Commercial Service Team in Tempe, AZ. This role will support the service department by providing administrative help and back up to dispatchers and the service manager.

Job Responsibilities:

• Interface and communicate with dispatch managers, service managers, pricing managers and coordinators, technicians, and customers/clients
• Follow administrative procedures and processes for the management of service requests, preventative maintenance requests, and all other projects
• Monitor and manage all incoming service requests, all technician work orders, and customer third party portals
• Monitor submittals and track required job materials
• Determine innovative solutions to any problems concerning execution of service requests to customer satisfaction
• Help maintain job files by gathering information to ensure service work orders are completed and billed accurately
• Work closely with strategic partners and internal service team in establishing and adhering to service level agreements
• Coordinate/schedule projects for service technicians and make sure all aspects of the project are completed

Job Requirements:

• High school diploma or GED (Bachelor’s degree strongly preferred)
• Detail-oriented team player with strong work ethic
• Experienced and proficient in Excel, Word, Access and Outlook
• Excellent communication/customer relations skills and high sense of urgency

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in 24 states. The company is privately held and family operated for over 90 years, with company-wide sales in 2020 over $700M. 

A few perks that you can expect as an employee at DH Pace:

• Medical, Dental, and Vision options
• Paid Holidays
• Paid-time off plan; 16 PTO days annually after only 1 year of service (10 days to start!)
• 401k Retirement plan + Employer Match
• Company paid life insurance
• Discount program/DH Pace partners
• Dress for your day - business casual/jeans friendly work environment 
• Opportunity for growth and development

Learn more about DH Pace here!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)