Business Customers Rank SRP Highest in J.D. Power Customer Satisfaction Study


Salt River Project employees succeeded again in ranking highest in customer satisfaction for business electric service among large electricity providers in the West Region for the seventh time in the last 10 years, according to the study issued by J.D. Power.

According to the 2021 Electric Utility Business Customer Satisfaction Study, issued today by J.D. Power, business electric customers gave SRP a Customer Satisfaction score of 839 on a 1,000-point scale – that is a 30-point gain from 2020.

SRP scored highest among large electric providers in the West in all six customer satisfaction factors: Power Quality and Reliability, Price, Billing and Payment, Corporate Citizenship, Communications and Customer Service.

The average score in 2021 in the West Large Utility region, which covers utilities in Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, Washington and Wyoming is 767.

SRP’s top ranking in the West Large region in the 2021 J.D. Power business study marks its 48th award in the 23 years that J.D. Power has surveyed SRP’s residential and business customers.

The 2021 Electric Utility Business Customer Satisfaction Study is based on responses from 16,834 online interviews conducted by J.D. Power from February through October 2021 among business customers of 87 electric utility brands across the nation.

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