Innovation in Healthcare

by RaeAnne Marsh

To explore what’s happening in healthcare, In Business Magazine asked those in the industry to give us the news from the inside. Technology and customer service continue to drive changes in the consumer experience. But increasing emphasis — as many of our contributors explain — is being placed on the engagement of an educated user.. Kishlay Anand Founder, Akos MD Healthcare … [More]

Hugh Lytle, Equality Health

from Hugh Lyle

The big headlines on healthcare should be screaming “innovation.” And the most impactful innovations are coming from the seeming opposite dynamics of new technologies and old-fashioned customer service. The U.S. healthcare system has been undergoing tremendous transformation in the past 10 years. The Affordable Care Act, payment reform and explosive changes in population … [More]

Crisis Communication Is Key for Businesses

by Keith Yaskin

The NFL’s regular season starts each September, but the preparation for battle is a year-round process: There’s free agency, the college draft, mini-camp, organized team activities, training camp and the preseason. Now, imagine the controversy and outrage from fans, sports radio and ESPN’s talking heads if teams walked into stadiums and stood on the sidelines of the first game … [More]

Successful Innovation — Technology vs People

by Steven L. Blue

The reason innovations fail is not because of technology. It’s never about the technology. Innovations fail because of people. The people who might employ a new technology may not be sold on it. Or they might be afraid of it. Or they might feel threatened by. Welcome to the dark side of innovation. However, the biggest threat to innovation a company is trying to develop will … [More]

Leadership Power in Listening

by Deb Gabor

As a brand strategist, author and public speaker, I rely upon my voice and storytelling ability to make a living. I’ve observed that my interpersonal communication style is less 1:1 and more “broadcast” in nature. I get in a room full of people, position myself directly in the center, and hold court. At a leadership conference featuring 10-hour days of training and intense … [More]